45
NPS
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MightyHive
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About MightyHive's Brand
MightyHive is a programmatic solutions provider that simplifies complicated programmatic media buying for advertising organizations
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
MightyHive NPS
MightyHive's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether MightyHive's customers would recommend using the product based on a scale of -100 to 100.
MightyHive Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
MightyHive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Jul 2021 33 | Jul 2021 | 33 |
Aug 2021 0 | Aug 2021 | 0 |
Nov 2021 20 | Nov 2021 | 20 |
Feb 2022 33 | Feb 2022 | 33 |
Apr 2022 43 | Apr 2022 | 43 |
Jul 2022 50 | Jul 2022 | 50 |
Jun 2024 44 | Jun 2024 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MightyHive Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of MightyHive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MightyHive Product Quality
3.6/5
MightyHive has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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MightyHive Product Information
MightyHive’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.mightyhive.com/
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Business Services
MightyHive Pricing
MightyHive ROI & Value For Money
3.7/5
MightyHive has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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MightyHive Customer Satisfaction (CSAT)
MightyHive Customer Satisfaction (CSAT) Score
86 / 100
MightyHive has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MightyHive Customer Service
3.7/5
MightyHive has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About MightyHive's Customer Service
Address
1228 Folsom Street, San Francisco, CA, Suite 101, San Francisco, CA 94103
Website
http://www.mightyhive.com/
Phone Number
(888) 727-9742
MightyHive's Social Links
MightyHive as an Employer
4.2/5
MightyHive has a 4.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
MightyHive scored a 45 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of MightyHive would recommend the brand to a friend. ENPS measures how likely MightyHive employees would recommend working at MightyHive to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
