-80
NPS
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Milgard Manufacturing
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About Milgard Manufacturing's Brand
Milgard Manufacturing Windows & Doors, a division of Masco Corporation, manufactures high-quality, innovative windows and patio doors.
Brand at a Glance
57%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.5/5
Customer Service
Milgard Manufacturing NPS
Milgard Manufacturing's Net Promoter Score (NPS) is a -80 with 10% Promoters, 0% Passives, and 90% Detractors. Net Promoter Score tracks whether Milgard Manufacturing's customers would recommend using the product based on a scale of -100 to 100.
Milgard Manufacturing Overall NPS
| 10% | Promoters |
|---|---|
| 0% | Passives |
| 90% | Detractors |
Milgard Manufacturing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Aug 2023 -71 | Aug 2023 | -71 |
Nov 2023 -75 | Nov 2023 | -75 |
Dec 2023 -80 | Dec 2023 | -80 |
Feb 2024 -81 | Feb 2024 | -81 |
May 2024 -83 | May 2024 | -83 |
Jun 2024 -85 | Jun 2024 | -85 |
Jul 2024 -87 | Jul 2024 | -87 |
Oct 2024 -89 | Oct 2024 | -89 |
Jun 2025 -89 | Jun 2025 | -89 |
Aug 2025 -89 | Aug 2025 | -89 |
Sep 2025 -80 | Sep 2025 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Milgard Manufacturing NPS by Gender
Female customers rated Milgard Manufacturing's NPS 50 points higher than Male customers.
Male
-100
Milgard Manufacturing's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-50
Milgard Manufacturing's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Milgard Manufacturing NPS by Ethnicity
Milgard Manufacturing's NPS was rated -80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Milgard Manufacturing NPS by Age
Milgard Manufacturing's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Milgard Manufacturing NPS by Usage
Milgard Manufacturing's NPS was rated -72 points by customers who have used Milgard Manufacturing's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -72 | Over 10 Years | -72 |
Milgard Manufacturing Customer Reviews
Out of the 5 Milgard Manufacturing customer reviews 0 were positive and 5 were constructive. Milgard Manufacturing customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Milgard Manufacturing Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Milgard Manufacturing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Milgard Manufacturing Customer Loyalty Score by Gender
Male customers rated Milgard Manufacturing's Customer Loyalty score 15% higher than Female customers.
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Male
70%
Yes
Female
55%
Yes
Milgard Manufacturing Customer Loyalty Score by Ethnicity
Milgard Manufacturing's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Milgard Manufacturing.
64
out of 100
Caucasian
Milgard Manufacturing Customer Loyalty Score by Age
Milgard Manufacturing's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Milgard Manufacturing.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 40% | 46-50 | 40% |
56-60 40% | 56-60 | 40% |
66+ 85% | 66+ | 85% |
Milgard Manufacturing Customer Loyalty Score by Usage
Milgard Manufacturing's Customer Loyalty score was rated 87% by customers who have used Milgard Manufacturing's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Milgard Manufacturing Customer Loyalty Score by Industry
Milgard Manufacturing's Customer Loyalty score was rated 64% by Tech industry customers.
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Milgard Manufacturing Product Quality
1.9/5
Milgard Manufacturing has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Milgard Manufacturing Product Information
Milgard Manufacturing’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Milgard Manufacturing's product the highest.
- Website
- http://www.milgard.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Real Estate
Quick Insights into Milgard Manufacturing Product Quality
Milgard Manufacturing's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers ages 56-60.
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Ranked Milgard Manufacturing Product Quality the Highest
Ranked Milgard Manufacturing Product Quality the Lowest
Milgard Manufacturing Product Quality Score by Gender
Male customers rated Milgard Manufacturing's Product Quality score 0.3 stars higher than Female customers.
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Male
1.9/5
Female
1.6/5
Milgard Manufacturing Product Quality Score by Ethnicity
Milgard Manufacturing's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Milgard Manufacturing.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Milgard Manufacturing Product Quality Score by Age
Milgard Manufacturing's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Milgard Manufacturing.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 2.9 | 66+ | 2.9 |
Milgard Manufacturing Product Quality Score by Usage
Milgard Manufacturing's Product Quality score was rated 2 stars by customers who have used Milgard Manufacturing's products/services for Over 10 Years.
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Milgard Manufacturing Product Quality Score by Industry
Milgard Manufacturing's Product Quality score was rated 1.5 stars by Tech industry customers.
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Milgard Manufacturing Pricing
Milgard Manufacturing ROI & Value For Money
1.9/5
Milgard Manufacturing has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Milgard Manufacturing Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Milgard Manufacturing ROI
Milgard Manufacturing's ROI score was rated highest by customers ages 66+, and rated lowest by customers ages 56-60.
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Ranked Milgard Manufacturing ROI the Highest
Ranked Milgard Manufacturing ROI the Lowest
Milgard Manufacturing ROI Score by Gender
Male customers rated Milgard Manufacturing's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Milgard Manufacturing.
Male
1.9/5
Female
1.6/5
Milgard Manufacturing ROI Score by Ethnicity
Milgard Manufacturing's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Milgard Manufacturing.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Milgard Manufacturing ROI Score by Age
Milgard Manufacturing's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Milgard Manufacturing.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.8 | 46-50 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
66+ 2.5 | 66+ | 2.5 |
Milgard Manufacturing ROI Score by Usage
Milgard Manufacturing's ROI score was rated 2.1 stars by customers who have used Milgard Manufacturing's products/services for Over 10 Years.
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Milgard Manufacturing ROI Score by Industry
Milgard Manufacturing's ROI score was rated 1.5 stars by Tech industry customers.
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Milgard Manufacturing Customer Satisfaction (CSAT)
Milgard Manufacturing Customer Satisfaction (CSAT) Score
21 / 100
Milgard Manufacturing has an overall Customer Satisfaction score of 21 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
21%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Milgard Manufacturing Customer Satisfaction
Milgard Manufacturing's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Milgard Manufacturing Customer Satisfaction the Highest
Ranked Milgard Manufacturing Customer Satisfaction the Lowest
Milgard Manufacturing Customer Satisfaction Score by Gender
Female customers rated Milgard Manufacturing's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Milgard Manufacturing.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 50% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Milgard Manufacturing Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Milgard Manufacturing's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Milgard Manufacturing.
10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
30%
Very Dissatisfied
60%
Milgard Manufacturing Customer Satisfaction Score by Age
Milgard Manufacturing's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Milgard Manufacturing.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 66+ | 20% |
Milgard Manufacturing Customer Satisfaction Score by Usage
Milgard Manufacturing's Customer Satisfaction score was rated 17 points by customers who have used Milgard Manufacturing's products/services for Over 10 Years.
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Milgard Manufacturing Customer Satisfaction Score by Industry
Milgard Manufacturing's Customer Satisfaction score was rated 0 points by Tech industry customers.
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{
"title": "Milgard Manufacturing Customer Satisfaction Score by Industry",
"text": "Milgard Manufacturing's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Milgard Manufacturing's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Milgard Manufacturing Customer Service
1.5/5
Milgard Manufacturing has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Milgard Manufacturing's Customer Service
Address
Tacoma, WA
Website
http://www.milgard.com/
Phone Number
1(800)645-4273
Quick Insights into Milgard Manufacturing Customer Service
Milgard Manufacturing's Customer Service score was rated highest by customers ages 66+, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Milgard Manufacturing's Customer Service score.
Ranked Milgard Manufacturing Customer Service the Highest
Ranked Milgard Manufacturing Customer Service the Lowest
Milgard Manufacturing Customer Service Score by Gender
Female customers rated Milgard Manufacturing's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Milgard Manufacturing.
Male
1.5/5
Female
1.6/5
Milgard Manufacturing Customer Service Score by Ethnicity
Milgard Manufacturing's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Milgard Manufacturing.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Milgard Manufacturing Customer Service Score by Age
Milgard Manufacturing's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Milgard Manufacturing.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Milgard Manufacturing Customer Service Score by Usage
Milgard Manufacturing's Customer Service score was rated 1.5 stars by customers who have used Milgard Manufacturing's products/services for Over 10 Years.
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Milgard Manufacturing Customer Service Score by Industry
Milgard Manufacturing's Customer Service score was rated 1.5 stars by Tech industry customers.
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Milgard Manufacturing as an Employer
2.5/5
Milgard Manufacturing has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Milgard Manufacturing scored a -80 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Milgard Manufacturing would recommend the brand to a friend. ENPS measures how likely Milgard Manufacturing employees would recommend working at Milgard Manufacturing to a friend.
Net Promoter Score
-80
NPS Score
| 10% | Promoters |
|---|---|
| 0% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 16% | Promoters |
|---|---|
| 42% | Passive |
| 42% | Detractors |
