0
NPS
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Millennium Trust Company
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About Millennium Trust Company's Brand
Provides innovative custody solutions for IRA rollovers, alternative assets, and private funds.
Brand at a Glance
65%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.7/5
Customer Service
Millennium Trust Company NPS
Millennium Trust Company's Net Promoter Score (NPS) is a 0 with 36% Promoters, 28% Passives, and 36% Detractors. Net Promoter Score tracks whether Millennium Trust Company's customers would recommend using the product based on a scale of -100 to 100.
Millennium Trust Company Overall NPS
| 36% | Promoters |
|---|---|
| 28% | Passives |
| 36% | Detractors |
Millennium Trust Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Nov 2021 25 | Nov 2021 | 25 |
Aug 2022 0 | Aug 2022 | 0 |
Dec 2022 -1 | Dec 2022 | -1 |
Jan 2023 0 | Jan 2023 | 0 |
Aug 2023 -10 | Aug 2023 | -10 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Millennium Trust Company NPS by Gender
Millennium Trust Company's NPS was rated 0 by Male customers on Comparably.
Male
0
Millennium Trust Company's NPS was rated by Male customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Female
N/A
Millennium Trust Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Millennium Trust Company NPS by Ethnicity
Millennium Trust Company's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Millennium Trust Company Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Millennium Trust Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Millennium Trust Company Customer Loyalty Score by Gender
Millennium Trust Company's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Millennium Trust Company Customer Loyalty Score by Ethnicity
Millennium Trust Company's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Millennium Trust Company.
70
out of 100
Caucasian
Millennium Trust Company Product Quality
3.3/5
Millennium Trust Company has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Millennium Trust Company's overall Product Quality score rated by its users and customers.
Millennium Trust Company Product Information
Millennium Trust Company’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Quick Insights into Millennium Trust Company Product Quality
Millennium Trust Company's Product Quality score was rated highest by Caucasian customers.
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Ranked Millennium Trust Company Product Quality the Highest
Millennium Trust Company Product Quality Score by Gender
Millennium Trust Company's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Millennium Trust Company Product Quality Score by Ethnicity
Millennium Trust Company's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Millennium Trust Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Millennium Trust Company Pricing
Millennium Trust Company ROI & Value For Money
3.2/5
Millennium Trust Company has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Millennium Trust Company ROI
Millennium Trust Company's ROI score was rated highest by Male customers.
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Ranked Millennium Trust Company ROI the Highest
Millennium Trust Company ROI Score by Gender
Millennium Trust Company's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Millennium Trust Company ROI Score by Ethnicity
Millennium Trust Company's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Millennium Trust Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Millennium Trust Company Customer Satisfaction (CSAT)
Millennium Trust Company Customer Satisfaction (CSAT) Score
37 / 100
Millennium Trust Company has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
12%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Millennium Trust Company Customer Satisfaction
Millennium Trust Company's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Millennium Trust Company Customer Satisfaction the Highest
Millennium Trust Company Customer Satisfaction Score by Gender
Millennium Trust Company's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Millennium Trust Company.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Millennium Trust Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Millennium Trust Company's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Millennium Trust Company.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Millennium Trust Company Customer Service
3.7/5
Millennium Trust Company has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Millennium Trust Company's Customer Service
Address
Oak Brook, IL
Website
http://www.mtrustcompany.com/
Phone Number
630-368-5600
Quick Insights into Millennium Trust Company Customer Service
Millennium Trust Company's Customer Service score was rated highest by Caucasian customers.
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Ranked Millennium Trust Company Customer Service the Highest
Millennium Trust Company Customer Service Score by Gender
Millennium Trust Company's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Millennium Trust Company.
Male
3.9/5
Female
N/A
Millennium Trust Company Customer Service Score by Ethnicity
Millennium Trust Company's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Millennium Trust Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Millennium Trust Company as an Employer
4.1/5
Millennium Trust Company has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
CEO of Millennium Trust Company
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Millennium Trust Company scored a 0 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Millennium Trust Company would recommend the brand to a friend. ENPS measures how likely Millennium Trust Company employees would recommend working at Millennium Trust Company to a friend.
Net Promoter Score
0
NPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 50% | Promoters |
|---|---|
| 15% | Passive |
| 35% | Detractors |
