56
NPS
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Miller Electric
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About Miller Electric's Brand
Miller Electric is an arc welding and cutting equipment manufacturing company based in Appleton, WI.
Brand at a Glance
84%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Miller Electric NPS
Miller Electric's Net Promoter Score (NPS) is a 56 with 76% Promoters, 4% Passives, and 20% Detractors. Net Promoter Score tracks whether Miller Electric's customers would recommend using the product based on a scale of -100 to 100.
Miller Electric Overall NPS
| 76% | Promoters |
|---|---|
| 4% | Passives |
| 20% | Detractors |
Miller Electric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 45 | Dec 2022 | 45 |
Jan 2023 50 | Jan 2023 | 50 |
Jul 2023 57 | Jul 2023 | 57 |
Aug 2023 60 | Aug 2023 | 60 |
Sep 2023 58 | Sep 2023 | 58 |
Oct 2023 50 | Oct 2023 | 50 |
Apr 2024 55 | Apr 2024 | 55 |
Jul 2024 57 | Jul 2024 | 57 |
Sep 2024 59 | Sep 2024 | 59 |
Aug 2025 61 | Aug 2025 | 61 |
Oct 2025 63 | Oct 2025 | 63 |
Dec 2025 56 | Dec 2025 | 56 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Miller Electric NPS by Gender
Miller Electric's NPS was rated 66 by Male customers on Comparably.
Male
66
Miller Electric's NPS was rated 66 by Male customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Female
N/A
Miller Electric's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Miller Electric NPS by Ethnicity
Miller Electric's NPS was rated 66 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 66 | Caucasian | 66 |
Miller Electric NPS by Usage
Miller Electric's NPS was rated 34 points by customers who have used Miller Electric's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Miller Electric Customer Reviews
Out of the 2 Miller Electric customer reviews 1 was positive and 1 was constructive. Miller Electric customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Miller Electric Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Miller Electric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Miller Electric Customer Loyalty Score by Gender
Miller Electric's Customer Loyalty score was rated 85 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Miller Electric.
Male
85%
Yes
Female
N/A
Yes
Miller Electric Customer Loyalty Score by Ethnicity
Miller Electric's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Miller Electric.
85
out of 100
Caucasian
Miller Electric Customer Loyalty Score by Usage
Miller Electric's Customer Loyalty score was rated 100% by customers who have used Miller Electric's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Miller Electric Product Quality
4.1/5
Miller Electric has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Miller Electric Product Information
Miller Electric’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.mecojax.com/
- Company Size
- 1,001-5,000 Employees
Industry
Hardware and Devices
Quick Insights into Miller Electric Product Quality
Miller Electric's Product Quality score was rated highest by Caucasian customers.
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Ranked Miller Electric Product Quality the Highest
Miller Electric Product Quality Score by Gender
Miller Electric's Product Quality score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Miller Electric Product Quality Score by Ethnicity
Miller Electric's Product Quality score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Miller Electric.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Miller Electric Product Quality Score by Usage
Miller Electric's Product Quality score was rated 3.8 stars by customers who have used Miller Electric's products/services for Over 10 Years.
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Miller Electric Pricing
Miller Electric ROI & Value For Money
3.9/5
Miller Electric has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Miller Electric ROI
Miller Electric's ROI score was rated highest by Caucasian customers.
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Ranked Miller Electric ROI the Highest
Miller Electric ROI Score by Gender
Miller Electric's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Miller Electric.
Male
4.1/5
Female
N/A
Miller Electric ROI Score by Ethnicity
Miller Electric's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Miller Electric.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Miller Electric ROI Score by Usage
Miller Electric's ROI score was rated 3.6 stars by customers who have used Miller Electric's products/services for Over 10 Years.
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Miller Electric Customer Satisfaction (CSAT)
Miller Electric Customer Satisfaction (CSAT) Score
83 / 100
Miller Electric has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
12%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Miller Electric Customer Satisfaction
Miller Electric's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Miller Electric Customer Satisfaction the Highest
Miller Electric Customer Satisfaction Score by Gender
Miller Electric's Customer Satisfaction score was rated 83 by Male customers on Comparably.
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83 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Miller Electric Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Miller Electric's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Miller Electric.
83 / 100
Very Satisfied
67%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
Miller Electric Customer Satisfaction Score by Usage
Miller Electric's Customer Satisfaction score was rated 67 points by customers who have used Miller Electric's products/services for Over 10 Years.
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Miller Electric Customer Service
4.1/5
Miller Electric has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Miller Electric's Customer Service
Address
2251 Rosselle Street, Jacksonville, FL 32204
Website
http://www.mecojax.com/
Phone Number
904-388-8000
Quick Insights into Miller Electric Customer Service
Miller Electric's Customer Service score was rated highest by Caucasian customers.
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Ranked Miller Electric Customer Service the Highest
Miller Electric Customer Service Score by Gender
Miller Electric's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Miller Electric.
Male
4.5/5
Female
N/A
Miller Electric Customer Service Score by Ethnicity
Miller Electric's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Miller Electric.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Miller Electric Customer Service Score by Usage
Miller Electric's Customer Service score was rated 4.3 stars by customers who have used Miller Electric's products/services for Over 10 Years.
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Miller Electric as an Employer
4.3/5
Miller Electric has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Miller Electric scored a 56 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Miller Electric would recommend the brand to a friend. ENPS measures how likely Miller Electric employees would recommend working at Miller Electric to a friend.
Net Promoter Score
56
NPS Score
| 76% | Promoters |
|---|---|
| 4% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
