-13
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Milliken & Company
Marketing or Exec? Claim Your Free Account
About Milliken & Company's Brand
Milliken & Company is a company that has been in business since 1865
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Milliken & Company CMO
Milliken & Company NPS
Milliken & Company's Net Promoter Score (NPS) is a -13 with 35% Promoters, 17% Passives, and 48% Detractors. Net Promoter Score tracks whether Milliken & Company's customers would recommend using the product based on a scale of -100 to 100.
Milliken & Company Overall NPS
| 35% | Promoters |
|---|---|
| 17% | Passives |
| 48% | Detractors |
Milliken & Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -18 | Oct 2023 | -18 |
Feb 2024 -11 | Feb 2024 | -11 |
Mar 2024 -7 | Mar 2024 | -7 |
Apr 2024 -9 | Apr 2024 | -9 |
May 2024 -6 | May 2024 | -6 |
Jun 2024 -8 | Jun 2024 | -8 |
Aug 2024 -12 | Aug 2024 | -12 |
Jan 2025 -8 | Jan 2025 | -8 |
Mar 2025 -11 | Mar 2025 | -11 |
Jul 2025 -10 | Jul 2025 | -10 |
Aug 2025 -10 | Aug 2025 | -10 |
Sep 2025 -13 | Sep 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Milliken & Company NPS by Gender
Male customers rated Milliken & Company's NPS 14 points higher than Female customers.
Male
14
Milliken & Company's NPS was rated 14 by Male customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Female
0
Milliken & Company's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Milliken & Company NPS by Ethnicity
Milliken & Company's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
African American/Black 50 | African American/Black | 50 |
Milliken & Company NPS by Age
Milliken & Company's NPS was rated 0 points by customers ages 56-60 on Comparably.
Milliken & Company NPS by Usage
Milliken & Company's NPS was rated the highest by customers who have used Milliken & Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Over 10 Years 0 | Over 10 Years | 0 |
Milliken & Company Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Milliken & Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Milliken & Company Customer Loyalty Score by Gender
Male customers rated Milliken & Company's Customer Loyalty score 23% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Milliken & Company.
Male
87%
Yes
Female
64%
Yes
Milliken & Company Customer Loyalty Score by Ethnicity
Milliken & Company's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Milliken & Company.
82
out of 100
Caucasian
78
out of 100
African American/Black
Milliken & Company Customer Loyalty Score by Age
Milliken & Company's Customer Loyalty score was rated 64% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Milliken & Company.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 64% | 56-60 | 64% |
Milliken & Company Customer Loyalty Score by Usage
Milliken & Company's Customer Loyalty score was rated the highest by customers who have used Milliken & Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Milliken & Company Customer Loyalty Score by Industry
Milliken & Company's Customer Loyalty score was rated 78% by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Milliken & Company Product Quality
3.3/5
Milliken & Company has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Milliken & Company's overall Product Quality score rated by its users and customers.
Milliken & Company Product Information
Milliken & Company’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Milliken & Company's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Fashion and Beauty
Hardware and Devices
Quick Insights into Milliken & Company Product Quality
Milliken & Company's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers who have used Milliken & Company's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Milliken & Company's Product Quality.
Ranked Milliken & Company Product Quality the Highest
Ranked Milliken & Company Product Quality the Lowest
Milliken & Company Product Quality Score by Gender
Female customers rated Milliken & Company's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Milliken & Company.
Male
3.2/5
Female
3.8/5
Milliken & Company Product Quality Score by Ethnicity
Milliken & Company's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Milliken & Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 4.4 | African American/Black | 4.4 |
Milliken & Company Product Quality Score by Age
Milliken & Company's Product Quality score was rated 3.2 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Milliken & Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.2 | 56-60 | 3.2 |
Milliken & Company Product Quality Score by Usage
Milliken & Company's Product Quality score was rated the highest by customers who have used Milliken & Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Milliken & Company Product Quality Score by Industry
Milliken & Company's Product Quality score was rated 2.5 stars by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Milliken & Company Pricing
Milliken & Company ROI & Value For Money
3.2/5
Milliken & Company has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Milliken & Company's overall ROI score rated by its users and customers.
Milliken & Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Milliken & Company ROI
Milliken & Company's ROI score was rated highest by African American/Black customers, and rated lowest by customers who have used Milliken & Company's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Milliken & Company's ROI score.
Ranked Milliken & Company ROI the Highest
Ranked Milliken & Company ROI the Lowest
Milliken & Company ROI Score by Gender
Milliken & Company's ROI score was rated 3.8 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Milliken & Company.
Male
3.8/5
Female
3.8/5
Milliken & Company ROI Score by Ethnicity
Milliken & Company's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Milliken & Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 4.1 | African American/Black | 4.1 |
Milliken & Company ROI Score by Age
Milliken & Company's ROI score was rated 3.2 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Milliken & Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.2 | 56-60 | 3.2 |
Milliken & Company ROI Score by Usage
Milliken & Company's ROI score was rated the highest by customers who have used Milliken & Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Milliken & Company ROI Score by Industry
Milliken & Company's ROI score was rated 2.5 stars by Construction industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Milliken & Company Customer Satisfaction (CSAT)
Milliken & Company Customer Satisfaction (CSAT) Score
61 / 100
Milliken & Company has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
23%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
8%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Milliken & Company Customer Satisfaction
Milliken & Company's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers who have used Milliken & Company's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Milliken & Company's Customer Satisfaction.
Ranked Milliken & Company Customer Satisfaction the Highest
Ranked Milliken & Company Customer Satisfaction the Lowest
Milliken & Company Customer Satisfaction Score by Gender
Female customers rated Milliken & Company's Customer Satisfaction score 9 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Milliken & Company.
58 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Milliken & Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Milliken & Company's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Milliken & Company.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to African American/Black
Milliken & Company's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Milliken & Company.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Milliken & Company Customer Satisfaction Score by Age
Milliken & Company's Customer Satisfaction score was rated 100 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Milliken & Company.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 100% |
Milliken & Company Customer Satisfaction Score by Usage
Milliken & Company's Customer Satisfaction score was rated the highest by customers who have used Milliken & Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Milliken & Company Customer Satisfaction Score by Industry
Milliken & Company's Customer Satisfaction score was rated 75 points by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Milliken & Company Customer Satisfaction Score by Industry",
"text": "Milliken & Company's Customer Satisfaction score was rated 75 points by Construction industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Milliken & Company's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}Milliken & Company Customer Service
3.1/5
Milliken & Company has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Milliken & Company's overall Customer Service score rated by its users and customers.
About Milliken & Company's Customer Service
Address
Spartanburg, SC 29304
Website
http://www.milliken.com/en-us/pages/default.aspx
Phone Number
(864)503-2020
Quick Insights into Milliken & Company Customer Service
Milliken & Company's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers who have used Milliken & Company's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Milliken & Company's Customer Service score.
Ranked Milliken & Company Customer Service the Highest
Ranked Milliken & Company Customer Service the Lowest
Milliken & Company Customer Service Score by Gender
Female customers rated Milliken & Company's Customer Service score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Milliken & Company.
Male
2.9/5
Female
3.9/5
Milliken & Company Customer Service Score by Ethnicity
Milliken & Company's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Milliken & Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 4.1 | African American/Black | 4.1 |
Milliken & Company Customer Service Score by Age
Milliken & Company's Customer Service score was rated 3.2 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Milliken & Company.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.2 | 56-60 | 3.2 |
Milliken & Company Customer Service Score by Usage
Milliken & Company's Customer Service score was rated the highest by customers who have used Milliken & Company's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Milliken & Company Customer Service Score by Industry
Milliken & Company's Customer Service score was rated 2.4 stars by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Milliken & Company as an Employer
4.2/5
Milliken & Company has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Milliken & Company scored a -13 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Milliken & Company would recommend the brand to a friend. ENPS measures how likely Milliken & Company employees would recommend working at Milliken & Company to a friend.
Net Promoter Score
-13
NPS Score
| 35% | Promoters |
|---|---|
| 17% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 52% | Promoters |
|---|---|
| 18% | Passive |
| 30% | Detractors |
