-100
NPS
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Milner Technologies
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About Milner Technologies' Brand
As a leading provider of Document Workflow and Imaging Solutions to over 200 electric cooperatives nationwide.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2/5
Pricing
2/5
Customer Service
Milner Technologies NPS
Milner Technologies's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Milner Technologies's customers would recommend using the product based on a scale of -100 to 100.
Milner Technologies Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Milner Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -100 | Jun 2024 | -100 |
Jan 2026 -100 | Jan 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Milner Technologies Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Milner Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Milner Technologies Product Quality
1.5/5
Milner Technologies has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Milner Technologies' overall Product Quality score rated by its users and customers.
Milner Technologies Product Information
Milner Technologies’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Milner Technologies Pricing
Milner Technologies ROI & Value For Money
2/5
Milner Technologies has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Milner Technologies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Milner Technologies Customer Service
2/5
Milner Technologies has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Milner Technologies' overall Customer Service score rated by its users and customers.
About Milner Technologies's Customer Service
Address
5125 Peachtree Industrial Boulvard, Norcross, GA 30092
Website
http://www.milnertechnologies.com/
Phone Number
7707345379
Milner Technologies as an Employer
Consumer vs. Employees
Milner Technologies scored a -100 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Milner Technologies would recommend the brand to a friend. ENPS measures how likely Milner Technologies employees would recommend working at Milner Technologies to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
