48
NPS
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Milwaukee Tool
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About Milwaukee Tool's Brand
Over the past several years, Milwaukee Tool has invested heavily in technology and innovation across our power tool, power tool accessories, and hand tool businesses. Our world-class team has delivered some of the most disruptive new technologies and solutions the industry has ever seen resulting in unprecedented growth in our global business. We enable a fast-paced design environment where our employees experience the challenge and satisfaction of seeing a product evolve from concept to the shelves of our retail and distribution partners and into the hands of our professional users on the jobsite. At Milwaukee Tool, we recognize your career path is as individual as you are. Whether you are considering joining us early in your career or you have been in the workforce for years, our priority is to help you meet your professional goals. Being part of a fast paced and innovative culture, professional development….WE CREATE EMPOWERED LEADERS
Brand at a Glance
86%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Milwaukee Tool NPS
Milwaukee Tool's Net Promoter Score (NPS) is a 48 with 69% Promoters, 10% Passives, and 21% Detractors. Net Promoter Score tracks whether Milwaukee Tool's customers would recommend using the product based on a scale of -100 to 100.
Milwaukee Tool Overall NPS
| 69% | Promoters |
|---|---|
| 10% | Passives |
| 21% | Detractors |
Milwaukee Tool NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 52 | Nov 2024 | 52 |
Dec 2024 52 | Dec 2024 | 52 |
Jan 2025 51 | Jan 2025 | 51 |
Feb 2025 49 | Feb 2025 | 49 |
Mar 2025 51 | Mar 2025 | 51 |
Apr 2025 51 | Apr 2025 | 51 |
May 2025 49 | May 2025 | 49 |
Jun 2025 49 | Jun 2025 | 49 |
Jul 2025 49 | Jul 2025 | 49 |
Sep 2025 49 | Sep 2025 | 49 |
Dec 2025 49 | Dec 2025 | 49 |
Jan 2026 47 | Jan 2026 | 47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Milwaukee Tool NPS by Gender
Female customers rated Milwaukee Tool's NPS 20 points higher than Male customers.
Male
40
Milwaukee Tool's NPS was rated 40 by Male customers on Comparably.
63%
Promoters
14%
Passives
23%
Detractors
Female
60
Milwaukee Tool's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Milwaukee Tool NPS by Ethnicity
Milwaukee Tool's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Hispanic or Latino -14 | Hispanic or Latino | -14 |
African American/Black 25 | African American/Black | 25 |
Other 10 | Other | 10 |
Milwaukee Tool NPS by Age
Milwaukee Tool's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Milwaukee Tool NPS by Usage
Milwaukee Tool's NPS was rated the highest by customers who have used Milwaukee Tool's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 24 | 2 to 5 Years | 24 |
5 to 10 Years 55 | 5 to 10 Years | 55 |
Over 10 Years 52 | Over 10 Years | 52 |
Milwaukee Tool Customer Reviews
Out of the 16 Milwaukee Tool customer reviews 14 were positive and 2 were constructive. Milwaukee Tool customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Milwaukee Tool Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Milwaukee Tool users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Milwaukee Tool Customer Loyalty Score by Gender
Male customers rated Milwaukee Tool's Customer Loyalty score 7% higher than Female customers.
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Male
89%
Yes
Female
82%
Yes
Milwaukee Tool Customer Loyalty Score by Ethnicity
Milwaukee Tool's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Milwaukee Tool.
92
out of 100
Caucasian
74
out of 100
Hispanic or Latino
78
out of 100
African American/Black
84
out of 100
Other
Milwaukee Tool Customer Loyalty Score by Age
Milwaukee Tool's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 84% | 31-35 | 84% |
36-40 85% | 36-40 | 85% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
51-55 82% | 51-55 | 82% |
56-60 100% | 56-60 | 100% |
66+ 85% | 66+ | 85% |
Milwaukee Tool Customer Loyalty Score by Usage
Milwaukee Tool's Customer Loyalty score was rated the highest by customers who have used Milwaukee Tool's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Milwaukee Tool Customer Loyalty Score by Industry
Milwaukee Tool's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Milwaukee Tool Product Quality
4/5
Milwaukee Tool has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Milwaukee Tool Product Information
Milwaukee Tool’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Milwaukee Tool's product the highest. Reviewers from the Aerospace and Aviation industry rated Milwaukee Tool the lowest at 2.7.
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Goods
Quick Insights into Milwaukee Tool Product Quality
Milwaukee Tool's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 66+.
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Ranked Milwaukee Tool Product Quality the Highest
Ranked Milwaukee Tool Product Quality the Lowest
Milwaukee Tool Product Quality Score by Gender
Female customers rated Milwaukee Tool's Product Quality score 0.4 stars higher than Male customers.
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Male
3.9/5
Female
4.3/5
Milwaukee Tool Product Quality Score by Ethnicity
Milwaukee Tool's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Milwaukee Tool.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 3.4 | Other | 3.4 |
Milwaukee Tool Product Quality Score by Age
Milwaukee Tool's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Milwaukee Tool.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.8 | 26-30 | 4.8 |
31-35 3.7 | 31-35 | 3.7 |
36-40 4 | 36-40 | 4 |
41-45 5 | 41-45 | 5 |
46-50 2.6 | 46-50 | 2.6 |
51-55 4.6 | 51-55 | 4.6 |
56-60 3.4 | 56-60 | 3.4 |
66+ 2.5 | 66+ | 2.5 |
Milwaukee Tool Product Quality Score by Usage
Milwaukee Tool's Product Quality score was rated the highest by customers who have used Milwaukee Tool's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Milwaukee Tool Product Quality Score by Industry
Milwaukee Tool's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Aerospace and Aviation industry customers.
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Milwaukee Tool Pricing
Milwaukee Tool ROI & Value For Money
3.8/5
Milwaukee Tool has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Milwaukee Tool Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Milwaukee Tool.
Quick Insights into Milwaukee Tool ROI
Milwaukee Tool's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.
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Ranked Milwaukee Tool ROI the Highest
Ranked Milwaukee Tool ROI the Lowest
Milwaukee Tool ROI Score by Gender
Female customers rated Milwaukee Tool's ROI score 0.5 stars higher than Male customers.
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Male
3.7/5
Female
4.2/5
Milwaukee Tool ROI Score by Ethnicity
Milwaukee Tool's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Milwaukee Tool.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 3.4 | African American/Black | 3.4 |
Other 3.2 | Other | 3.2 |
Milwaukee Tool ROI Score by Age
Milwaukee Tool's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Milwaukee Tool.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.8 | 26-30 | 4.8 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.5 | 36-40 | 3.5 |
41-45 4.6 | 41-45 | 4.6 |
46-50 2.6 | 46-50 | 2.6 |
51-55 4.5 | 51-55 | 4.5 |
56-60 4.2 | 56-60 | 4.2 |
66+ 2.5 | 66+ | 2.5 |
Milwaukee Tool ROI Score by Usage
Milwaukee Tool's ROI score was rated the highest by customers who have used Milwaukee Tool's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Milwaukee Tool ROI Score by Industry
Milwaukee Tool's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Aerospace and Aviation industry customers.
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Milwaukee Tool Customer Satisfaction (CSAT)
Milwaukee Tool Customer Satisfaction (CSAT) Score
74 / 100
Milwaukee Tool has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
18%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
7%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Milwaukee Tool Customer Satisfaction
Milwaukee Tool's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.
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Ranked Milwaukee Tool Customer Satisfaction the Highest
Ranked Milwaukee Tool Customer Satisfaction the Lowest
Milwaukee Tool Customer Satisfaction Score by Gender
Female customers rated Milwaukee Tool's Customer Satisfaction score 9 points higher than Male customers.
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71 / 100
MaleVery Satisfied | 51% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 9% | |
Very Dissatisfied | 14% |
80 / 100
FemaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Milwaukee Tool Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Milwaukee Tool's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
11%
Very Dissatisfied
7%
CSAT according to Hispanic or Latino
Milwaukee Tool's Customer Satisfaction (CSAT) score was rated 43% according to Hispanic or Latino users and customers.
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43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
57%
CSAT according to African American/Black
Milwaukee Tool's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
Milwaukee Tool's Customer Satisfaction (CSAT) score was rated 55% according to Other users and customers.
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55 / 100
Very Satisfied
45%
Satisfied
10%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
18%
Very Dissatisfied
9%
Milwaukee Tool Customer Satisfaction Score by Age
Milwaukee Tool's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Milwaukee Tool.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 90% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 64% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 90% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 66+ | 17% |
Milwaukee Tool Customer Satisfaction Score by Usage
Milwaukee Tool's Customer Satisfaction score was rated the highest by customers who have used Milwaukee Tool's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Milwaukee Tool Customer Satisfaction Score by Industry
Milwaukee Tool's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Milwaukee Tool Customer Satisfaction Score by Industry",
"text": "Milwaukee Tool's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 84,
"stars": 0,
"csatScore": 84,
"text": "Milwaukee Tool's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 84
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 50,
"stars": 0,
"csatScore": 50,
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"scoreClassName": "",
"scoreLabel": 50
},
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"label": "Automotive and Transportation",
"groupId": 500,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Milwaukee Tool's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
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},
{
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"groupId": 510,
"score": 82,
"stars": 0,
"csatScore": 82,
"text": "Milwaukee Tool's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 82
},
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"groupId": 533,
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}Milwaukee Tool Customer Service
3.8/5
Milwaukee Tool has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Milwaukee Tool's Customer Service
Address
13135 W Lisbon Rd, Brookfield, WI 53005
Website
https://www.milwaukeetool.com
Milwaukee Tool's Social Links
Quick Insights into Milwaukee Tool Customer Service
Milwaukee Tool's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Milwaukee Tool's Customer Service score.
Ranked Milwaukee Tool Customer Service the Highest
Ranked Milwaukee Tool Customer Service the Lowest
Milwaukee Tool Customer Service Score by Gender
Female customers rated Milwaukee Tool's Customer Service score 0.5 stars higher than Male customers.
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Male
3.5/5
Female
4/5
Milwaukee Tool Customer Service Score by Ethnicity
Milwaukee Tool's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Milwaukee Tool.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 2.9 | Other | 2.9 |
Milwaukee Tool Customer Service Score by Age
Milwaukee Tool's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Milwaukee Tool.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4 | 26-30 | 4 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3.7 | 36-40 | 3.7 |
41-45 4.6 | 41-45 | 4.6 |
46-50 2.7 | 46-50 | 2.7 |
51-55 3.6 | 51-55 | 3.6 |
56-60 4.2 | 56-60 | 4.2 |
66+ 1.6 | 66+ | 1.6 |
Milwaukee Tool Customer Service Score by Usage
Milwaukee Tool's Customer Service score was rated the highest by customers who have used Milwaukee Tool's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Milwaukee Tool Customer Service Score by Industry
Milwaukee Tool's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Aerospace and Aviation industry customers.
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Milwaukee Tool as an Employer
4.2/5
Milwaukee Tool has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Milwaukee Tool scored a 48 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Milwaukee Tool would recommend the brand to a friend. ENPS measures how likely Milwaukee Tool employees would recommend working at Milwaukee Tool to a friend.
Net Promoter Score
48
NPS Score
| 69% | Promoters |
|---|---|
| 10% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 47% | Promoters |
|---|---|
| 25% | Passive |
| 28% | Detractors |
