0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
MiMedx Group
Marketing or Exec? Claim Your Free Account
About MiMedx Group's Brand
MiMedx Group is a distributor and marketer of innovative bioactive healing products for tissue regeneration.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3/5
Customer Service
MiMedx Group NPS
MiMedx Group's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether MiMedx Group's customers would recommend using the product based on a scale of -100 to 100.
MiMedx Group Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
MiMedx Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 33 | Jul 2023 | 33 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 20 | Nov 2023 | 20 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MiMedx Group Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of MiMedx Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MiMedx Group Product Quality
3.3/5
MiMedx Group has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MiMedx Group's overall Product Quality score rated by its users and customers.
MiMedx Group Product Information
MiMedx Group’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://mimedx.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Business Services
Hardware and Devices
Healthcare
MiMedx Group Pricing
MiMedx Group ROI & Value For Money
3/5
MiMedx Group has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock MiMedx Group's overall ROI score rated by its users and customers.
MiMedx Group Customer Satisfaction (CSAT)
MiMedx Group Customer Satisfaction (CSAT) Score
50 / 100
MiMedx Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MiMedx Group Customer Service
3/5
MiMedx Group has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock MiMedx Group's overall Customer Service score rated by its users and customers.
About MiMedx Group's Customer Service
Address
1775 West Oak Commons Ct. NE, Marietta, GA
Website
http://mimedx.com
Phone Number
7705903552
MiMedx Group as an Employer
4.2/5
MiMedx Group has a 4.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
MiMedx Group scored a 0 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of MiMedx Group would recommend the brand to a friend. ENPS measures how likely MiMedx Group employees would recommend working at MiMedx Group to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 16% | Promoters |
|---|---|
| 42% | Passive |
| 42% | Detractors |
