-81
NPS
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Mimi's Cafe
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About Mimi's Cafe's Brand
Mimi's Cafe is a US restaurant chain with 145 locations in 24 states.
Brand at a Glance
56%
Customer Loyalty
1.8/5
Product Quality
1.9/5
Pricing
1.7/5
Customer Service
Mimi's Cafe NPS
Mimi's Cafe's Net Promoter Score (NPS) is a -81 with 7% Promoters, 5% Passives, and 88% Detractors. Net Promoter Score tracks whether Mimi's Cafe's customers would recommend using the product based on a scale of -100 to 100.
Mimi's Cafe Overall NPS
| 7% | Promoters |
|---|---|
| 5% | Passives |
| 88% | Detractors |
Mimi's Cafe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -84 | Feb 2022 | -84 |
Apr 2022 -84 | Apr 2022 | -84 |
Sep 2022 -85 | Sep 2022 | -85 |
Oct 2022 -87 | Oct 2022 | -87 |
Nov 2022 -87 | Nov 2022 | -87 |
Dec 2022 -84 | Dec 2022 | -84 |
Jan 2023 -84 | Jan 2023 | -84 |
Feb 2023 -84 | Feb 2023 | -84 |
Apr 2023 -81 | Apr 2023 | -81 |
May 2024 -83 | May 2024 | -83 |
Jun 2024 -83 | Jun 2024 | -83 |
Dec 2024 -80 | Dec 2024 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mimi's Cafe NPS by Gender
Male customers rated Mimi's Cafe's NPS 17 points higher than Female customers.
Male
-83
Mimi's Cafe's NPS was rated -83 by Male customers on Comparably.
0%
Promoters
17%
Passives
83%
Detractors
Female
-100
Mimi's Cafe's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Mimi's Cafe NPS by Ethnicity
Mimi's Cafe's NPS was rated -89 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -89 | Caucasian | -89 |
Mimi's Cafe NPS by Age
Mimi's Cafe's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Mimi's Cafe NPS by Usage
Mimi's Cafe's NPS was rated the highest by customers who have used Mimi's Cafe's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -71 | Over 10 Years | -71 |
Mimi's Cafe Customer Reviews
Out of the 2 Mimi's Cafe customer reviews 0 were positive and 2 were constructive. Mimi's Cafe customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Mimi's Cafe Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Mimi's Cafe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mimi's Cafe Customer Loyalty Score by Gender
Male customers rated Mimi's Cafe's Customer Loyalty score 5% higher than Female customers.
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Male
55%
Yes
Female
50%
Yes
Mimi's Cafe Customer Loyalty Score by Ethnicity
Mimi's Cafe's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mimi's Cafe.
40
out of 100
Caucasian
Mimi's Cafe Customer Loyalty Score by Age
Mimi's Cafe's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 40% | 56-60 | 40% |
61-65 70% | 61-65 | 70% |
66+ 55% | 66+ | 55% |
Mimi's Cafe Customer Loyalty Score by Usage
Mimi's Cafe's Customer Loyalty score was rated the highest by customers who have used Mimi's Cafe's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mimi's Cafe Customer Loyalty Score by Industry
Mimi's Cafe's Customer Loyalty score was rated 78% by Banking and Financial Services industry customers.
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Mimi's Cafe Product Quality
1.8/5
Mimi's Cafe has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Mimi's Cafe Product Information
Mimi's Cafe’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Mimi's Cafe's product the highest.
- Website
- http://www.mimiscafe.com/
- Company Size
- 10,000+ Employees
Quick Insights into Mimi's Cafe Product Quality
Mimi's Cafe's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Male customers.
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Ranked Mimi's Cafe Product Quality the Highest
Ranked Mimi's Cafe Product Quality the Lowest
Mimi's Cafe Product Quality Score by Gender
Female customers rated Mimi's Cafe's Product Quality score 0.2 stars higher than Male customers.
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Male
1.5/5
Female
1.7/5
Mimi's Cafe Product Quality Score by Ethnicity
Mimi's Cafe's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mimi's Cafe.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Mimi's Cafe Product Quality Score by Age
Mimi's Cafe's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mimi's Cafe.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
Mimi's Cafe Product Quality Score by Usage
Mimi's Cafe's Product Quality score was rated the highest by customers who have used Mimi's Cafe's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Mimi's Cafe Product Quality Score by Industry
Mimi's Cafe's Product Quality score was rated 2.4 stars by Banking and Financial Services industry customers.
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Mimi's Cafe Pricing
Mimi's Cafe ROI & Value For Money
1.9/5
Mimi's Cafe has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Mimi's Cafe Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into Mimi's Cafe ROI
Mimi's Cafe's ROI score was rated highest by customers ages 66+, and rated lowest by Female customers.
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Ranked Mimi's Cafe ROI the Highest
Ranked Mimi's Cafe ROI the Lowest
Mimi's Cafe ROI Score by Gender
Male customers rated Mimi's Cafe's ROI score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
Mimi's Cafe ROI Score by Ethnicity
Mimi's Cafe's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mimi's Cafe.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Mimi's Cafe ROI Score by Age
Mimi's Cafe's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mimi's Cafe.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.6 | 66+ | 2.6 |
Mimi's Cafe ROI Score by Usage
Mimi's Cafe's ROI score was rated the highest by customers who have used Mimi's Cafe's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Mimi's Cafe ROI Score by Industry
Mimi's Cafe's ROI score was rated 2.4 stars by Banking and Financial Services industry customers.
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Mimi's Cafe Customer Satisfaction (CSAT)
Mimi's Cafe Customer Satisfaction (CSAT) Score
12 / 100
Mimi's Cafe has an overall Customer Satisfaction score of 12 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
20%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mimi's Cafe Customer Satisfaction
Mimi's Cafe's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Female customers.
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Ranked Mimi's Cafe Customer Satisfaction the Highest
Ranked Mimi's Cafe Customer Satisfaction the Lowest
Mimi's Cafe Customer Satisfaction Score by Gender
Male customers rated Mimi's Cafe's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mimi's Cafe.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 50% |
Mimi's Cafe Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mimi's Cafe's Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
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13 / 100
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
12%
Very Dissatisfied
50%
Mimi's Cafe Customer Satisfaction Score by Age
Mimi's Cafe's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mimi's Cafe.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 33% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Mimi's Cafe Customer Satisfaction Score by Usage
Mimi's Cafe's Customer Satisfaction score was rated the highest by customers who have used Mimi's Cafe's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Mimi's Cafe Customer Service
1.7/5
Mimi's Cafe has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Mimi's Cafe's Customer Service
Address
12201 Merit Drive, Suite 750, Dallas, TX
Website
http://www.mimiscafe.com/
Phone Number
(866) 926-6636
Quick Insights into Mimi's Cafe Customer Service
Mimi's Cafe's Customer Service score was rated highest by customers ages 56-60, and rated lowest by Male customers.
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Ranked Mimi's Cafe Customer Service the Highest
Ranked Mimi's Cafe Customer Service the Lowest
Mimi's Cafe Customer Service Score by Gender
Female customers rated Mimi's Cafe's Customer Service score 0.5 stars higher than Male customers.
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Male
1.5/5
Female
2/5
Mimi's Cafe Customer Service Score by Ethnicity
Mimi's Cafe's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mimi's Cafe.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Mimi's Cafe Customer Service Score by Age
Mimi's Cafe's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 2.4 | 56-60 | 2.4 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Mimi's Cafe Customer Service Score by Usage
Mimi's Cafe's Customer Service score was rated the highest by customers who have used Mimi's Cafe's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Mimi's Cafe Customer Service Score by Industry
Mimi's Cafe's Customer Service score was rated 1.7 stars by Banking and Financial Services industry customers.
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Mimi's Cafe as an Employer
Consumer vs. Employees
Mimi's Cafe scored a -81 for Net Promoter Score and a -62 for Employee Net Promoter Score. NPS gauges how likely a customer of Mimi's Cafe would recommend the brand to a friend. ENPS measures how likely Mimi's Cafe employees would recommend working at Mimi's Cafe to a friend.
Net Promoter Score
-81
NPS Score
| 7% | Promoters |
|---|---|
| 5% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
-62
eNPS Score
| 15% | Promoters |
|---|---|
| 8% | Passive |
| 77% | Detractors |
