9
NPS
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MindGeek
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About MindGeek's Brand
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
MindGeek NPS
MindGeek's Net Promoter Score (NPS) is a 9 with 49% Promoters, 11% Passives, and 40% Detractors. Net Promoter Score tracks whether MindGeek's customers would recommend using the product based on a scale of -100 to 100.
MindGeek Overall NPS
| 49% | Promoters |
|---|---|
| 11% | Passives |
| 40% | Detractors |
MindGeek NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 10 | Apr 2023 | 10 |
May 2023 11 | May 2023 | 11 |
Aug 2023 11 | Aug 2023 | 11 |
Sep 2023 8 | Sep 2023 | 8 |
Oct 2023 8 | Oct 2023 | 8 |
Nov 2023 10 | Nov 2023 | 10 |
Feb 2024 10 | Feb 2024 | 10 |
Apr 2024 10 | Apr 2024 | 10 |
May 2024 8 | May 2024 | 8 |
Jun 2024 10 | Jun 2024 | 10 |
Feb 2025 8 | Feb 2025 | 8 |
Mar 2025 9 | Mar 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MindGeek NPS by Gender
Female customers rated MindGeek's NPS 8 points higher than Male customers.
Male
12
MindGeek's NPS was rated 12 by Male customers on Comparably.
50%
Promoters
12%
Passives
38%
Detractors
Female
20
MindGeek's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
MindGeek NPS by Ethnicity
MindGeek's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 56 | Caucasian | 56 |
African American/Black -34 | African American/Black | -34 |
Other 34 | Other | 34 |
MindGeek NPS by Age
MindGeek's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
MindGeek NPS by Usage
MindGeek's NPS was rated the highest by customers who have used MindGeek's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years 16 | 1 to 2 Years | 16 |
2 to 5 Years 86 | 2 to 5 Years | 86 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -14 | Over 10 Years | -14 |
MindGeek Customer Reviews
Out of the 4 MindGeek customer reviews 2 were positive and 2 were constructive. MindGeek customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
MindGeek Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of MindGeek users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MindGeek Customer Loyalty Score by Gender
Female customers rated MindGeek's Customer Loyalty score 18% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MindGeek.
Male
82%
Yes
Female
100%
Yes
MindGeek Customer Loyalty Score by Ethnicity
MindGeek's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MindGeek.
90
out of 100
Caucasian
70
out of 100
Other
MindGeek Customer Loyalty Score by Age
MindGeek's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MindGeek.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 100% | 26-30 | 100% |
31-35 70% | 31-35 | 70% |
36-40 100% | 36-40 | 100% |
41-45 82% | 41-45 | 82% |
MindGeek Customer Loyalty Score by Usage
MindGeek's Customer Loyalty score was rated the highest by customers who have used MindGeek's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MindGeek Customer Loyalty Score by Industry
MindGeek's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MindGeek Product Quality
3.5/5
MindGeek has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MindGeek's overall Product Quality score rated by its users and customers.
MindGeek Product Information
MindGeek’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated MindGeek's product the highest. Reviewers from the Aerospace and Aviation industry rated MindGeek the lowest at 3.9.
- Website
- http://mindgeek.com/
- Company Size
- 1,001-5,000 Employees
Industry
Business Services
Media
SaaS
Quick Insights into MindGeek Product Quality
MindGeek's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 36-40.
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Ranked MindGeek Product Quality the Highest
Ranked MindGeek Product Quality the Lowest
MindGeek Product Quality Score by Gender
Female customers rated MindGeek's Product Quality score 1.4 stars higher than Male customers.
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Male
3.4/5
Female
4.8/5
MindGeek Product Quality Score by Ethnicity
MindGeek's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MindGeek.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 5 | Other | 5 |
MindGeek Product Quality Score by Age
MindGeek's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MindGeek.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.2 | 36-40 | 3.2 |
41-45 5 | 41-45 | 5 |
MindGeek Product Quality Score by Usage
MindGeek's Product Quality score was rated the highest by customers who have used MindGeek's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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MindGeek Product Quality Score by Industry
MindGeek's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.
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MindGeek Pricing
MindGeek ROI & Value For Money
3.3/5
MindGeek has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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MindGeek Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from MindGeek.
Quick Insights into MindGeek ROI
MindGeek's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 36-40.
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Ranked MindGeek ROI the Highest
Ranked MindGeek ROI the Lowest
MindGeek ROI Score by Gender
Male customers rated MindGeek's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MindGeek.
Male
3.3/5
Female
2.6/5
MindGeek ROI Score by Ethnicity
MindGeek's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MindGeek.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 4.6 | Other | 4.6 |
MindGeek ROI Score by Age
MindGeek's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MindGeek.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 2.6 | 26-30 | 2.6 |
31-35 2.5 | 31-35 | 2.5 |
36-40 2.1 | 36-40 | 2.1 |
41-45 4.9 | 41-45 | 4.9 |
MindGeek ROI Score by Usage
MindGeek's ROI score was rated the highest by customers who have used MindGeek's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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MindGeek ROI Score by Industry
MindGeek's ROI score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MindGeek Customer Satisfaction (CSAT)
MindGeek Customer Satisfaction (CSAT) Score
74 / 100
MindGeek has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
34%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
2%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MindGeek Customer Satisfaction
MindGeek's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers who have used MindGeek's products/services for 1 to 2 Years.
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Ranked MindGeek Customer Satisfaction the Highest
Ranked MindGeek Customer Satisfaction the Lowest
MindGeek Customer Satisfaction Score by Gender
MindGeek's Customer Satisfaction score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MindGeek.
82 / 100
MaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 18% |
MindGeek Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MindGeek's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MindGeek.
72 / 100
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
MindGeek Customer Satisfaction Score by Age
MindGeek's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MindGeek.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 41-45 | 100% |
MindGeek Customer Satisfaction Score by Usage
MindGeek's Customer Satisfaction score was rated the highest by customers who have used MindGeek's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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MindGeek Customer Satisfaction Score by Industry
MindGeek's Customer Satisfaction score was rated 100 points by both Arts and Entertainment and Tech industry customers.
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"title": "MindGeek Customer Satisfaction Score by Industry",
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"label": "Tech",
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"scoreClassName": "max",
"scoreLabel": 100
},
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"groupId": 499,
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}MindGeek Customer Service
3.3/5
MindGeek has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MindGeek's overall Customer Service score rated by its users and customers.
About MindGeek's Customer Service
Address
32 Boulevard Royal, Luxemburg, WI L-2449
Website
http://mindgeek.com/
Phone Number
352-20880-900
MindGeek's Social Links
Quick Insights into MindGeek Customer Service
MindGeek's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked MindGeek's Customer Service score.
Ranked MindGeek Customer Service the Highest
Ranked MindGeek Customer Service the Lowest
MindGeek Customer Service Score by Gender
Female customers rated MindGeek's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MindGeek.
Male
3.4/5
Female
3.8/5
MindGeek Customer Service Score by Ethnicity
MindGeek's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MindGeek.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 5 | African American/Black | 5 |
Other 5 | Other | 5 |
MindGeek Customer Service Score by Age
MindGeek's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MindGeek.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3 | 36-40 | 3 |
41-45 5 | 41-45 | 5 |
MindGeek Customer Service Score by Usage
MindGeek's Customer Service score was rated the highest by customers who have used MindGeek's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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MindGeek Customer Service Score by Industry
MindGeek's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.
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MindGeek as an Employer
3.0/5
MindGeek has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
MindGeek scored a 9 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of MindGeek would recommend the brand to a friend. ENPS measures how likely MindGeek employees would recommend working at MindGeek to a friend.
Net Promoter Score
9
NPS Score
| 49% | Promoters |
|---|---|
| 11% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 38% | Promoters |
|---|---|
| 19% | Passive |
| 43% | Detractors |
