0
NPS
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Mindgrub Technologies
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About Mindgrub Technologies' Brand
Mindgrub is a technical agency and creative consultancy, designing and engineering enterprise business solutions that define a company’s digital presence.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Mindgrub Technologies NPS
Mindgrub Technologies's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Mindgrub Technologies's customers would recommend using the product based on a scale of -100 to 100.
Mindgrub Technologies Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Mindgrub Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Oct 2022 0 | Oct 2022 | 0 |
Jun 2023 0 | Jun 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mindgrub Technologies Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Mindgrub Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mindgrub Technologies Product Quality
2.7/5
Mindgrub Technologies has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Mindgrub Technologies' overall Product Quality score rated by its users and customers.
Mindgrub Technologies Product Information
Mindgrub Technologies’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.mindgrub.com/
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Mindgrub Technologies Pricing
Mindgrub Technologies ROI & Value For Money
2.7/5
Mindgrub Technologies has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Mindgrub Technologies' overall ROI score rated by its users and customers.
Mindgrub Technologies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mindgrub Technologies Customer Service
2.7/5
Mindgrub Technologies has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Mindgrub Technologies' overall Customer Service score rated by its users and customers.
About Mindgrub Technologies's Customer Service
Address
1215 E. Fort Ave. Suite 200, Baltimore, MD 21230
Website
https://www.mindgrub.com/
Phone Number
4109882444
Mindgrub Technologies's Social Links
Mindgrub Technologies as an Employer
3.3/5
Mindgrub Technologies has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Mindgrub Technologies scored a 0 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Mindgrub Technologies would recommend the brand to a friend. ENPS measures how likely Mindgrub Technologies employees would recommend working at Mindgrub Technologies to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
