16
NPS
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Mindshare
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About Mindshare's Brand
Mindshare is a global media agency network and the home of adaptive marketing.
Brand at a Glance
67%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Mindshare NPS
Mindshare's Net Promoter Score (NPS) is a 16 with 52% Promoters, 12% Passives, and 36% Detractors. Net Promoter Score tracks whether Mindshare's customers would recommend using the product based on a scale of -100 to 100.
Mindshare Overall NPS
| 52% | Promoters |
|---|---|
| 12% | Passives |
| 36% | Detractors |
Mindshare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 10 | Jun 2022 | 10 |
Jul 2022 5 | Jul 2022 | 5 |
Aug 2022 -1 | Aug 2022 | -1 |
Sep 2022 5 | Sep 2022 | 5 |
Oct 2022 8 | Oct 2022 | 8 |
Nov 2022 14 | Nov 2022 | 14 |
Mar 2023 14 | Mar 2023 | 14 |
May 2023 17 | May 2023 | 17 |
Sep 2023 19 | Sep 2023 | 19 |
Nov 2023 15 | Nov 2023 | 15 |
May 2024 16 | May 2024 | 16 |
Jan 2025 15 | Jan 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mindshare NPS by Gender
Female customers rated Mindshare's NPS 134 points higher than Male customers.
Male
-34
Mindshare's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
100
Mindshare's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Mindshare NPS by Ethnicity
Mindshare's NPS was rated -34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -34 | Other | -34 |
Mindshare NPS by Age
Mindshare's NPS was rated -34 points by customers ages 26-30 on Comparably.
Mindshare NPS by Usage
Mindshare's NPS was rated -60 points by customers who have used Mindshare's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
Mindshare Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Mindshare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mindshare Customer Loyalty Score by Gender
Female customers rated Mindshare's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Mindshare.
Male
70%
Yes
Female
100%
Yes
Mindshare Customer Loyalty Score by Ethnicity
Mindshare's Customer Loyalty score was rated 70% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mindshare.
70
out of 100
Other
Mindshare Customer Loyalty Score by Age
Mindshare's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mindshare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
Mindshare Customer Loyalty Score by Usage
Mindshare's Customer Loyalty score was rated 64% by customers who have used Mindshare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mindshare Product Quality
3.6/5
Mindshare has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Mindshare Product Information
Mindshare’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Content
Quick Insights into Mindshare Product Quality
Mindshare's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Mindshare Product Quality the Highest
Ranked Mindshare Product Quality the Lowest
Mindshare Product Quality Score by Gender
Female customers rated Mindshare's Product Quality score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mindshare.
Male
2.8/5
Female
4.3/5
Mindshare Product Quality Score by Ethnicity
Mindshare's Product Quality score was rated 3.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mindshare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.1 | Other | 3.1 |
Mindshare Product Quality Score by Age
Mindshare's Product Quality score was rated 4.3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mindshare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Mindshare Product Quality Score by Usage
Mindshare's Product Quality score was rated 2.6 stars by customers who have used Mindshare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Mindshare Pricing
Mindshare ROI & Value For Money
3.4/5
Mindshare has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Mindshare ROI
Mindshare's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Mindshare ROI the Highest
Ranked Mindshare ROI the Lowest
Mindshare ROI Score by Gender
Female customers rated Mindshare's ROI score 2.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mindshare.
Male
2.5/5
Female
4.6/5
Mindshare ROI Score by Ethnicity
Mindshare's ROI score was rated 1.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mindshare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.8 | Other | 1.8 |
Mindshare ROI Score by Age
Mindshare's ROI score was rated 2.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mindshare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
Mindshare ROI Score by Usage
Mindshare's ROI score was rated 2.1 stars by customers who have used Mindshare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Mindshare Customer Satisfaction (CSAT)
Mindshare Customer Satisfaction (CSAT) Score
80 / 100
Mindshare has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
50%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mindshare Customer Satisfaction
Mindshare's Customer Satisfaction score was rated highest by customers who have used Mindshare's products/services for Less than 1 Year.
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Ranked Mindshare Customer Satisfaction the Highest
Mindshare Customer Satisfaction Score by Usage
Mindshare's Customer Satisfaction score was rated 34 points by customers who have used Mindshare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Mindshare Customer Service
3.5/5
Mindshare has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Mindshare's Customer Service
Address
New York City, NY 10018
Website
http://www.mindshareworld.com
Phone Number
+44 20 7969 4040
Quick Insights into Mindshare Customer Service
Mindshare's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Mindshare's Customer Service score.
Ranked Mindshare Customer Service the Highest
Ranked Mindshare Customer Service the Lowest
Mindshare Customer Service Score by Gender
Female customers rated Mindshare's Customer Service score 2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mindshare.
Male
2.5/5
Female
4.5/5
Mindshare Customer Service Score by Ethnicity
Mindshare's Customer Service score was rated 1.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mindshare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 1.8 | Other | 1.8 |
Mindshare Customer Service Score by Age
Mindshare's Customer Service score was rated 2.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mindshare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
Mindshare Customer Service Score by Usage
Mindshare's Customer Service score was rated 2.1 stars by customers who have used Mindshare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Mindshare as an Employer
4.1/5
Mindshare has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Mindshare scored a 16 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Mindshare would recommend the brand to a friend. ENPS measures how likely Mindshare employees would recommend working at Mindshare to a friend.
Net Promoter Score
16
NPS Score
| 52% | Promoters |
|---|---|
| 12% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 45% | Promoters |
|---|---|
| 33% | Passive |
| 22% | Detractors |
