-25
NPS
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Mindshare PR
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About Mindshare PR's Brand
Mindshare PR develops integrated media relations, analyst relations and social media programs for B2B technology companies.
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
Mindshare PR NPS
Mindshare PR's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Mindshare PR's customers would recommend using the product based on a scale of -100 to 100.
Mindshare PR Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Mindshare PR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
Aug 2023 -66 | Aug 2023 | -66 |
Jan 2025 -25 | Jan 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mindshare PR Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Mindshare PR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mindshare PR Product Quality
3/5
Mindshare PR has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Mindshare PR's overall Product Quality score rated by its users and customers.
Mindshare PR Product Information
Mindshare PR’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.mindsharepr.com
- Company Size
- 11-50 Employees
Mindshare PR Pricing
Mindshare PR ROI & Value For Money
3/5
Mindshare PR has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Mindshare PR's overall ROI score rated by its users and customers.
Mindshare PR Customer Satisfaction (CSAT)
Mindshare PR Customer Satisfaction (CSAT) Score
100 / 100
Mindshare PR has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mindshare PR Customer Service
3.4/5
Mindshare PR has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mindshare PR's overall Customer Service score rated by its users and customers.
About Mindshare PR's Customer Service
Website
http://www.mindsharepr.com
Phone Number
(650)946-2264
Mindshare PR as an Employer
2.2/5
Mindshare PR has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Mindshare PR scored a -25 for Net Promoter Score and a -76 for Employee Net Promoter Score. NPS gauges how likely a customer of Mindshare PR would recommend the brand to a friend. ENPS measures how likely Mindshare PR employees would recommend working at Mindshare PR to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-76
eNPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
