11
NPS
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Mindtickle
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About Mindtickle's Brand
Mindtickle is a sales enablement platform for onboarding, product training, coaching, & ongoing readiness.
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Mindtickle NPS
Mindtickle's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Mindtickle's customers would recommend using the product based on a scale of -100 to 100.
Mindtickle Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Mindtickle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
May 2022 66 | May 2022 | 66 |
Sep 2022 25 | Sep 2022 | 25 |
Jan 2024 40 | Jan 2024 | 40 |
May 2024 29 | May 2024 | 29 |
Oct 2024 13 | Oct 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mindtickle Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Mindtickle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mindtickle Product Quality
3.6/5
Mindtickle has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Mindtickle's overall Product Quality score rated by its users and customers.
Mindtickle Product Information
Mindtickle’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.mindtickle.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Consumer Services
Education
Mindtickle Pricing
Mindtickle ROI & Value For Money
3.6/5
Mindtickle has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Mindtickle's overall ROI score rated by its users and customers.
Mindtickle Customer Satisfaction (CSAT)
Mindtickle Customer Satisfaction (CSAT) Score
86 / 100
Mindtickle has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mindtickle Customer Service
3.8/5
Mindtickle has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Mindtickle's overall Customer Service score rated by its users and customers.
About Mindtickle's Customer Service
Address
115 Sansome St., Suite 700, San Francisco, CA 94104
Website
http://www.mindtickle.com
Phone Number
(800)231-5578
Mindtickle's Social Links
Mindtickle as an Employer
4.8/5
Mindtickle has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mindtickle scored a 11 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of Mindtickle would recommend the brand to a friend. ENPS measures how likely Mindtickle employees would recommend working at Mindtickle to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 80% | Promoters |
|---|---|
| 12% | Passive |
| 8% | Detractors |
