10
NPS
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Miniclip
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About Miniclip's Brand
"Miniclip develops, publishes and distributes highly engaging games across mobile, social and online platforms."
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Miniclip NPS
Miniclip's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Miniclip's customers would recommend using the product based on a scale of -100 to 100.
Miniclip Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Miniclip NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Jun 2020 -33 | Jun 2020 | -33 |
Sep 2020 0 | Sep 2020 | 0 |
Oct 2020 -20 | Oct 2020 | -20 |
Nov 2020 0 | Nov 2020 | 0 |
May 2022 -15 | May 2022 | -15 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
Apr 2024 10 | Apr 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Miniclip Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Miniclip users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Miniclip Product Quality
3.3/5
Miniclip has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Miniclip Product Information
Miniclip’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- www.miniclip.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Miniclip Pricing
Miniclip ROI & Value For Money
2.6/5
Miniclip has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Miniclip Customer Satisfaction (CSAT)
Miniclip Customer Satisfaction (CSAT) Score
34 / 100
Miniclip has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Miniclip Customer Service
2.6/5
Miniclip has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Miniclip's Customer Service
Address
Nebraska City, NE
Website
www.miniclip.com
Consumer vs. Employees
Miniclip scored a 10 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Miniclip would recommend the brand to a friend. ENPS measures how likely Miniclip employees would recommend working at Miniclip to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
