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NPS
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Ministry Brands
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About Ministry Brands' Brand
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Brand at a Glance
49%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.2/5
Customer Service
Ministry Brands NPS
Ministry Brands's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Ministry Brands's customers would recommend using the product based on a scale of -100 to 100.
Ministry Brands Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Ministry Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Oct 2020 33 | Oct 2020 | 33 |
Apr 2021 0 | Apr 2021 | 0 |
Jul 2021 20 | Jul 2021 | 20 |
Sep 2023 0 | Sep 2023 | 0 |
May 2024 -15 | May 2024 | -15 |
Sep 2025 0 | Sep 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ministry Brands NPS by Gender
Ministry Brands's NPS was rated -34 by Female customers on Comparably.
Female
-34
Ministry Brands's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Ministry Brands's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Ministry Brands NPS by Usage
Ministry Brands's NPS was rated -100 points by customers who have used Ministry Brands's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -100 | 5 to 10 Years | -100 |
Ministry Brands Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Ministry Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ministry Brands Customer Loyalty Score by Gender
Ministry Brands's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ministry Brands.
Female
70%
Yes
Male
N/A
Yes
Ministry Brands Customer Loyalty Score by Usage
Ministry Brands's Customer Loyalty score was rated 40% by customers who have used Ministry Brands's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ministry Brands Customer Loyalty Score by Industry
Ministry Brands's Customer Loyalty score was rated 40% by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ministry Brands Product Quality
2.7/5
Ministry Brands has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Ministry Brands Product Information
Ministry Brands’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated Ministry Brands's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
SaaS
Quick Insights into Ministry Brands Product Quality
Ministry Brands's Product Quality score was rated highest by Female customers.
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Ranked Ministry Brands Product Quality the Highest
Ministry Brands Product Quality Score by Gender
Ministry Brands's Product Quality score was rated 2.3 by Female customers on Comparably.
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Female
2.3/5
Male
N/A
Ministry Brands Product Quality Score by Usage
Ministry Brands's Product Quality score was rated 1.5 stars by customers who have used Ministry Brands's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ministry Brands Product Quality Score by Industry
Ministry Brands's Product Quality score was rated 1.5 stars by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Ministry Brands Pricing
Ministry Brands ROI & Value For Money
2.6/5
Ministry Brands has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Ministry Brands Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry.
Quick Insights into Ministry Brands ROI
Ministry Brands's ROI score was rated highest by Female customers.
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Ranked Ministry Brands ROI the Highest
Ministry Brands ROI Score by Gender
Ministry Brands's ROI score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ministry Brands.
Female
2.3/5
Male
N/A
Ministry Brands ROI Score by Usage
Ministry Brands's ROI score was rated 1.5 stars by customers who have used Ministry Brands's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Ministry Brands ROI Score by Industry
Ministry Brands's ROI score was rated 1.5 stars by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Ministry Brands Customer Satisfaction (CSAT)
Ministry Brands Customer Satisfaction (CSAT) Score
33 / 100
Ministry Brands has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ministry Brands Customer Service
2.2/5
Ministry Brands has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Ministry Brands's Customer Service
Address
10133 Sherrill Blvd, Knoxville, TN 37932
Website
http://www.ministrybrands.com
Phone Number
865-329-6192
Ministry Brands's Social Links
Quick Insights into Ministry Brands Customer Service
Ministry Brands's Customer Service score was rated highest by Female customers.
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Ranked Ministry Brands Customer Service the Highest
Ministry Brands Customer Service Score by Gender
Ministry Brands's Customer Service score was rated 1.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ministry Brands.
Female
1.8/5
Male
N/A
Ministry Brands Customer Service Score by Usage
Ministry Brands's Customer Service score was rated 1.5 stars by customers who have used Ministry Brands's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Ministry Brands Customer Service Score by Industry
Ministry Brands's Customer Service score was rated 1.5 stars by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Ministry Brands as an Employer
4.3/5
Ministry Brands has a 4.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Ministry Brands scored a 0 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Ministry Brands would recommend the brand to a friend. ENPS measures how likely Ministry Brands employees would recommend working at Ministry Brands to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 31% | Promoters |
|---|---|
| 32% | Passive |
| 37% | Detractors |
