-23
NPS
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Minitab
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About Minitab's Brand
Minitab Inc. is the leading global provider of software and services for quality improvement, data analysis and statistics education.
Brand at a Glance
54%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Minitab NPS
Minitab's Net Promoter Score (NPS) is a -23 with 23% Promoters, 31% Passives, and 46% Detractors. Net Promoter Score tracks whether Minitab's customers would recommend using the product based on a scale of -100 to 100.
Minitab Overall NPS
| 23% | Promoters |
|---|---|
| 31% | Passives |
| 46% | Detractors |
Minitab NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -50 | Sep 2021 | -50 |
Jan 2022 -66 | Jan 2022 | -66 |
Jul 2022 -50 | Jul 2022 | -50 |
Aug 2022 -20 | Aug 2022 | -20 |
Dec 2022 -34 | Dec 2022 | -34 |
Aug 2023 -15 | Aug 2023 | -15 |
Sep 2023 0 | Sep 2023 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 -9 | Mar 2024 | -9 |
Sep 2024 -16 | Sep 2024 | -16 |
Oct 2024 -23 | Oct 2024 | -23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Minitab NPS by Gender
Minitab's NPS was rated -80 by Male customers on Comparably.
Male
-80
Minitab's NPS was rated -80 by Male customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Female
N/A
Minitab's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Minitab NPS by Ethnicity
Minitab's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Minitab NPS by Age
Minitab's NPS was rated -33 points by customers ages 26-30 on Comparably.
Minitab Customer Reviews
Out of the 2 Minitab customer reviews 1 was positive and 1 was constructive. Minitab customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Minitab Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Minitab users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Minitab Customer Loyalty Score by Gender
Minitab's Customer Loyalty score was rated 64 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Minitab.
Male
64%
Yes
Female
N/A
Yes
Minitab Customer Loyalty Score by Ethnicity
Minitab's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Minitab.
40
out of 100
Caucasian
Minitab Customer Loyalty Score by Age
Minitab's Customer Loyalty score was rated 40% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Minitab.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
Minitab Customer Loyalty Score by Industry
Minitab's Customer Loyalty score was rated 10% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Minitab Product Quality
3.1/5
Minitab has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Minitab Product Information
Minitab’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Minitab's product the highest.
- Company Size
- 201-500 Employees
Industry
Tech
Education
SaaS
Quick Insights into Minitab Product Quality
Minitab's Product Quality score was rated highest by customers ages 26-30.
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Ranked Minitab Product Quality the Highest
Minitab Product Quality Score by Gender
Minitab's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Minitab Product Quality Score by Ethnicity
Minitab's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Minitab.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Minitab Product Quality Score by Age
Minitab's Product Quality score was rated 2.8 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Minitab.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
Minitab Product Quality Score by Industry
Minitab's Product Quality score was rated 2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Minitab Pricing
Minitab ROI & Value For Money
3/5
Minitab has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Minitab's overall ROI score rated by its users and customers.
Minitab Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Minitab ROI
Minitab's ROI score was rated highest by customers ages 26-30.
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Ranked Minitab ROI the Highest
Minitab ROI Score by Gender
Minitab's ROI score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Minitab.
Male
2.3/5
Female
N/A
Minitab ROI Score by Ethnicity
Minitab's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Minitab.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Minitab ROI Score by Age
Minitab's ROI score was rated 3.1 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Minitab.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
Minitab ROI Score by Industry
Minitab's ROI score was rated 2.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Minitab Customer Satisfaction (CSAT)
Minitab Customer Satisfaction (CSAT) Score
54 / 100
Minitab has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
45%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
28%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Minitab Customer Satisfaction
Minitab's Customer Satisfaction score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Minitab's Customer Satisfaction.
Ranked Minitab Customer Satisfaction the Highest
Minitab Customer Satisfaction Score by Gender
Minitab's Customer Satisfaction score was rated 20 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Minitab.
20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 60% | |
Very Dissatisfied | 20% |
Minitab Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Minitab's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Minitab.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
Minitab Customer Satisfaction Score by Age
Minitab's Customer Satisfaction score was rated 67 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Minitab.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% |
Minitab Customer Satisfaction Score by Industry
Minitab's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Minitab Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "max",
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}Minitab Customer Service
2.7/5
Minitab has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Minitab's overall Customer Service score rated by its users and customers.
About Minitab's Customer Service
Address
1829 Pine Hall Road Quality Plaza, State College, PA 16801-3008
Website
http://www.minitab.com/en-us/
Phone Number
8147533748
Quick Insights into Minitab Customer Service
Minitab's Customer Service score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Minitab's Customer Service score.
Ranked Minitab Customer Service the Highest
Minitab Customer Service Score by Gender
Minitab's Customer Service score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Minitab.
Male
1.8/5
Female
N/A
Minitab Customer Service Score by Ethnicity
Minitab's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Minitab.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Minitab Customer Service Score by Age
Minitab's Customer Service score was rated 3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Minitab.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
Minitab Customer Service Score by Industry
Minitab's Customer Service score was rated 2.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Minitab as an Employer
4.2/5
Minitab has a 4.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Minitab scored a -23 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Minitab would recommend the brand to a friend. ENPS measures how likely Minitab employees would recommend working at Minitab to a friend.
Net Promoter Score
-23
NPS Score
| 23% | Promoters |
|---|---|
| 31% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 57% | Promoters |
|---|---|
| 22% | Passive |
| 21% | Detractors |
