-100
NPS
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Brand Page
Mint Dentistry
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About Mint Dentistry's Brand
In 2009, Dr. Field Harrison opened MINT dentistry with one single goal: to change everything about dentistry. Dentists themselves will tell you, he did. The techniques, the technology, the overall experience, the quality of the materials used, and even the training and skill set of the dentists themselves, everything has changed. As MINT continues to innovate, our story continues.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Mint Dentistry CMO
Ami Anderson
Ami is a highly accomplished, results orientated and classically trained Marketing professional with extensive experience in driving strategy and executing campaigns. Unique expertise in brand building, creating brand architectures, corporate positioning, product launch methodologies and establishing best practices. Skills successfully leveraged across industries including CPG, restaurants and healthcare.
Mint Dentistry NPS
Mint Dentistry's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Mint Dentistry's customers would recommend using the product based on a scale of -100 to 100.
Mint Dentistry Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Mint Dentistry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mint Dentistry Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Mint Dentistry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mint Dentistry Product Quality
1.5/5
Mint Dentistry has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mint Dentistry's overall Product Quality score rated by its users and customers.
Mint Dentistry Product Information
Mint Dentistry’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Healthcare, Hospitals and Medicine
Mint Dentistry Pricing
Mint Dentistry ROI & Value For Money
1.5/5
Mint Dentistry has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mint Dentistry's overall ROI score rated by its users and customers.
Mint Dentistry Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mint Dentistry Customer Service
1.5/5
Mint Dentistry has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mint Dentistry's overall Customer Service score rated by its users and customers.
About Mint Dentistry's Customer Service
Address
901 Main Street, Suite 7100, Dallas, TX 75202
Website
https://www.mintdentistry.com
Phone Number
888-612-6468
Mint Dentistry's Social Links
Consumer vs. Employees
Mint Dentistry scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Mint Dentistry would recommend the brand to a friend. ENPS measures how likely Mint Dentistry employees would recommend working at Mint Dentistry to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
