-27
NPS
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Mirion Technologies
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About Mirion Technologies' Brand
A San Ramon, Calif.-based maker of radiation detection products
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Mirion Technologies NPS
Mirion Technologies's Net Promoter Score (NPS) is a -27 with 18% Promoters, 37% Passives, and 45% Detractors. Net Promoter Score tracks whether Mirion Technologies's customers would recommend using the product based on a scale of -100 to 100.
Mirion Technologies Overall NPS
| 18% | Promoters |
|---|---|
| 37% | Passives |
| 45% | Detractors |
Mirion Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 -50 | Apr 2022 | -50 |
Jun 2022 0 | Jun 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
May 2023 0 | May 2023 | 0 |
Jun 2023 -1 | Jun 2023 | -1 |
May 2024 -25 | May 2024 | -25 |
Jul 2024 -33 | Jul 2024 | -33 |
Dec 2024 -20 | Dec 2024 | -20 |
Sep 2025 -27 | Sep 2025 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mirion Technologies Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Mirion Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mirion Technologies Product Quality
3.8/5
Mirion Technologies has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Mirion Technologies' overall Product Quality score rated by its users and customers.
Mirion Technologies Product Information
Mirion Technologies’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.mirion.com/
- Company Size
- 1,001-5,000 Employees
Industry
Manufacturing
Mirion Technologies Pricing
Mirion Technologies ROI & Value For Money
3.6/5
Mirion Technologies has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Mirion Technologies Customer Satisfaction (CSAT)
Mirion Technologies Customer Satisfaction (CSAT) Score
62 / 100
Mirion Technologies has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
12%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mirion Technologies Customer Service
3.8/5
Mirion Technologies has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Mirion Technologies's Customer Service
Address
3000 Executive Parkway, Suite 220, Irvine, CA 94583
Website
https://www.mirion.com/
Phone Number
9255430800
Mirion Technologies as an Employer
2.9/5
Mirion Technologies has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Mirion Technologies scored a -27 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Mirion Technologies would recommend the brand to a friend. ENPS measures how likely Mirion Technologies employees would recommend working at Mirion Technologies to a friend.
Net Promoter Score
-27
NPS Score
| 18% | Promoters |
|---|---|
| 37% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
