100
NPS
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Mirum Agency
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About Mirum Agency's Brand
Mirum is a global agency created with a pioneering spirit.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Mirum Agency NPS
Mirum Agency's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Mirum Agency's customers would recommend using the product based on a scale of -100 to 100.
Mirum Agency Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Mirum Agency NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mirum Agency Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mirum Agency users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mirum Agency Product Quality
4/5
Mirum Agency has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mirum Agency's overall Product Quality score rated by its users and customers.
Mirum Agency Product Information
Mirum Agency’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.mirumagency.com/
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Business Services
Mirum Agency Pricing
Mirum Agency ROI & Value For Money
4.7/5
Mirum Agency has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Mirum Agency's overall ROI score rated by its users and customers.
Mirum Agency Customer Satisfaction (CSAT)
Mirum Agency Customer Satisfaction (CSAT) Score
100 / 100
Mirum Agency has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mirum Agency Customer Service
4.7/5
Mirum Agency has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Mirum Agency's overall Customer Service score rated by its users and customers.
About Mirum Agency's Customer Service
Address
Level 3, B-Wing, Signet Corner, Baner, 411045
Website
http://www.mirumagency.com/
Phone Number
+1 (212) 210-7700
Mirum Agency as an Employer
2.5/5
Mirum Agency has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Mirum Agency scored a 100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Mirum Agency would recommend the brand to a friend. ENPS measures how likely Mirum Agency employees would recommend working at Mirum Agency to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
