-36
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Mister Car Wash
Marketing or Exec? Claim Your Free Account
About Mister Car Wash's Brand
Mister Car Wash is a car washing company.
Brand at a Glance
79%
Customer Loyalty
2.4/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
Mister Car Wash NPS
Mister Car Wash's Net Promoter Score (NPS) is a -36 with 28% Promoters, 8% Passives, and 64% Detractors. Net Promoter Score tracks whether Mister Car Wash's customers would recommend using the product based on a scale of -100 to 100.
Mister Car Wash Overall NPS
| 28% | Promoters |
|---|---|
| 8% | Passives |
| 64% | Detractors |
Mister Car Wash NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -43 | Apr 2024 | -43 |
Jun 2024 -41 | Jun 2024 | -41 |
Jul 2024 -41 | Jul 2024 | -41 |
Aug 2024 -39 | Aug 2024 | -39 |
Sep 2024 -38 | Sep 2024 | -38 |
Nov 2024 -38 | Nov 2024 | -38 |
Dec 2024 -38 | Dec 2024 | -38 |
Apr 2025 -38 | Apr 2025 | -38 |
May 2025 -36 | May 2025 | -36 |
Jun 2025 -36 | Jun 2025 | -36 |
Jul 2025 -36 | Jul 2025 | -36 |
Jan 2026 -36 | Jan 2026 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mister Car Wash NPS by Gender
Female customers rated Mister Car Wash's NPS 10 points higher than Male customers.
Male
-50
Mister Car Wash's NPS was rated -50 by Male customers on Comparably.
23%
Promoters
4%
Passives
73%
Detractors
Female
-40
Mister Car Wash's NPS was rated -40 by Female customers on Comparably.
28%
Promoters
4%
Passives
68%
Detractors
Mister Car Wash NPS by Ethnicity
Mister Car Wash's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
Hispanic or Latino -42 | Hispanic or Latino | -42 |
African American/Black -60 | African American/Black | -60 |
Other -60 | Other | -60 |
Mister Car Wash NPS by Age
Mister Car Wash's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Mister Car Wash NPS by Usage
Mister Car Wash's NPS was rated the highest by customers who have used Mister Car Wash's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -43 | Less than 1 Year | -43 |
1 to 2 Years -53 | 1 to 2 Years | -53 |
2 to 5 Years -46 | 2 to 5 Years | -46 |
5 to 10 Years -58 | 5 to 10 Years | -58 |
Over 10 Years -34 | Over 10 Years | -34 |
Mister Car Wash Customer Reviews
Out of the 17 Mister Car Wash customer reviews 5 were positive and 12 were constructive. Mister Car Wash customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Mister Car Wash Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Mister Car Wash users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mister Car Wash Customer Loyalty Score by Gender
Female customers rated Mister Car Wash's Customer Loyalty score 12% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Mister Car Wash.
Male
81%
Yes
Female
93%
Yes
Mister Car Wash Customer Loyalty Score by Ethnicity
Mister Car Wash's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mister Car Wash.
83
out of 100
Caucasian
87
out of 100
Hispanic or Latino
91
out of 100
African American/Black
82
out of 100
Other
Mister Car Wash Customer Loyalty Score by Age
Mister Car Wash's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mister Car Wash.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
31-35 91% | 31-35 | 91% |
36-40 70% | 36-40 | 70% |
41-45 86% | 41-45 | 86% |
46-50 70% | 46-50 | 70% |
51-55 87% | 51-55 | 87% |
56-60 78% | 56-60 | 78% |
61-65 94% | 61-65 | 94% |
66+ 93% | 66+ | 93% |
Mister Car Wash Customer Loyalty Score by Usage
Mister Car Wash's Customer Loyalty score was rated the highest by customers who have used Mister Car Wash's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mister Car Wash Customer Loyalty Score by Industry
Mister Car Wash's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Mister Car Wash Product Quality
2.4/5
Mister Car Wash has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mister Car Wash's overall Product Quality score rated by its users and customers.
Mister Car Wash Product Information
Mister Car Wash’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Mister Car Wash's product the highest. Reviewers from the Banking and Financial Services industry rated Mister Car Wash the lowest at 1.5.
- Website
- http://mistercarwash.com
- Company Size
- 5,001-10,000 Employees
Industry
Travel
Quick Insights into Mister Car Wash Product Quality
Mister Car Wash's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked Mister Car Wash's Product Quality.
Ranked Mister Car Wash Product Quality the Highest
Ranked Mister Car Wash Product Quality the Lowest
Mister Car Wash Product Quality Score by Gender
Female customers rated Mister Car Wash's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mister Car Wash.
Male
2.1/5
Female
2.2/5
Mister Car Wash Product Quality Score by Ethnicity
Mister Car Wash's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mister Car Wash.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 1.5 | Other | 1.5 |
Mister Car Wash Product Quality Score by Age
Mister Car Wash's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mister Car Wash.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.3 | 26-30 | 2.3 |
31-35 2.2 | 31-35 | 2.2 |
36-40 2.6 | 36-40 | 2.6 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 2.4 | 56-60 | 2.4 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.1 | 66+ | 2.1 |
Mister Car Wash Product Quality Score by Usage
Mister Car Wash's Product Quality score was rated the highest by customers who have used Mister Car Wash's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Mister Car Wash Product Quality Score by Industry
Mister Car Wash's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Mister Car Wash Pricing
Mister Car Wash ROI & Value For Money
2.5/5
Mister Car Wash has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mister Car Wash's overall ROI score rated by its users and customers.
Mister Car Wash Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Mister Car Wash.
Quick Insights into Mister Car Wash ROI
Mister Car Wash's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Mister Car Wash's ROI score.
Ranked Mister Car Wash ROI the Highest
Ranked Mister Car Wash ROI the Lowest
Mister Car Wash ROI Score by Gender
Female customers rated Mister Car Wash's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mister Car Wash.
Male
2.1/5
Female
2.3/5
Mister Car Wash ROI Score by Ethnicity
Mister Car Wash's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mister Car Wash.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 1.9 | African American/Black | 1.9 |
Other 1.5 | Other | 1.5 |
Mister Car Wash ROI Score by Age
Mister Car Wash's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mister Car Wash.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.1 | 26-30 | 2.1 |
31-35 1.9 | 31-35 | 1.9 |
36-40 2.4 | 36-40 | 2.4 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.9 | 46-50 | 1.9 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.9 | 56-60 | 1.9 |
61-65 2.9 | 61-65 | 2.9 |
66+ 2.1 | 66+ | 2.1 |
Mister Car Wash ROI Score by Usage
Mister Car Wash's ROI score was rated the highest by customers who have used Mister Car Wash's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Mister Car Wash ROI Score by Industry
Mister Car Wash's ROI score was rated the highest by Accounting industry customers, and the lowest by Logistics and Supply Chain industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Mister Car Wash Customer Satisfaction (CSAT)
Mister Car Wash Customer Satisfaction (CSAT) Score
31 / 100
Mister Car Wash has an overall Customer Satisfaction score of 31 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
10%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
16%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mister Car Wash Customer Satisfaction
Mister Car Wash's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked Mister Car Wash's Customer Satisfaction.
Ranked Mister Car Wash Customer Satisfaction the Highest
Ranked Mister Car Wash Customer Satisfaction the Lowest
Mister Car Wash Customer Satisfaction Score by Gender
Female customers rated Mister Car Wash's Customer Satisfaction score 1 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mister Car Wash.
25 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 19% | |
Very Dissatisfied | 52% |
26 / 100
FemaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 21% | |
Very Dissatisfied | 37% |
Mister Car Wash Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mister Car Wash's Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mister Car Wash.
22 / 100
Very Satisfied
13%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
22%
Very Dissatisfied
47%
CSAT according to Hispanic or Latino
Mister Car Wash's Customer Satisfaction (CSAT) score was rated 43% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mister Car Wash.
43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
14%
CSAT according to African American/Black
Mister Car Wash's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mister Car Wash.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
44%
Very Dissatisfied
23%
CSAT according to Other
Mister Car Wash's Customer Satisfaction (CSAT) score was rated 21% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mister Car Wash.
21 / 100
Very Satisfied
21%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
79%
Mister Car Wash Customer Satisfaction Score by Age
Mister Car Wash's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mister Car Wash.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 28% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 18% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 14% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 36% | |||||||||||||||
| 66+ | 34% |
Mister Car Wash Customer Satisfaction Score by Usage
Mister Car Wash's Customer Satisfaction score was rated the highest by customers who have used Mister Car Wash's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Mister Car Wash Customer Satisfaction Score by Industry
Mister Car Wash's Customer Satisfaction score was rated the highest by Fishing and Farming industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Mister Car Wash Customer Satisfaction Score by Industry",
"text": "Mister Car Wash's Customer Satisfaction score was rated the highest by Fishing and Farming industry customers, and the lowest by Transportation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 29,
"stars": 0,
"csatScore": 29,
"text": "Mister Car Wash's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 29
},
{
"label": "Accounting",
"groupId": 495,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Mister Car Wash's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Mister Car Wash's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Mister Car Wash's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Fishing and Farming",
"groupId": 519,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Mister Car Wash's Customer Satisfaction score is rated by Fishing and Farming customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Mister Car Wash's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Mister Car Wash's Customer Satisfaction score is rated by Logistics and Supply Chain customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Transportation",
"groupId": 567,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Mister Car Wash's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Mister Car Wash Customer Service
2.4/5
Mister Car Wash has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mister Car Wash's overall Customer Service score rated by its users and customers.
About Mister Car Wash's Customer Service
Address
Tucson, AZ
Website
http://mistercarwash.com
Phone Number
520-615-4000
Quick Insights into Mister Car Wash Customer Service
Mister Car Wash's Customer Service score was rated highest by customers from the Fishing and Farming industry, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked Mister Car Wash's Customer Service score.
Ranked Mister Car Wash Customer Service the Highest
Ranked Mister Car Wash Customer Service the Lowest
Mister Car Wash Customer Service Score by Gender
Female customers rated Mister Car Wash's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mister Car Wash.
Male
1.9/5
Female
2.4/5
Mister Car Wash Customer Service Score by Ethnicity
Mister Car Wash's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mister Car Wash.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.7 | Other | 1.7 |
Mister Car Wash Customer Service Score by Age
Mister Car Wash's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mister Car Wash.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.6 | 26-30 | 1.6 |
31-35 1.9 | 31-35 | 1.9 |
36-40 2.3 | 36-40 | 2.3 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.6 | 56-60 | 1.6 |
61-65 2.6 | 61-65 | 2.6 |
66+ 2.3 | 66+ | 2.3 |
Mister Car Wash Customer Service Score by Usage
Mister Car Wash's Customer Service score was rated the highest by customers who have used Mister Car Wash's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Mister Car Wash Customer Service Score by Industry
Mister Car Wash's Customer Service score was rated the highest by Fishing and Farming industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Mister Car Wash as an Employer
4.2/5
Mister Car Wash has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Mister Car Wash scored a -36 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Mister Car Wash would recommend the brand to a friend. ENPS measures how likely Mister Car Wash employees would recommend working at Mister Car Wash to a friend.
Net Promoter Score
-36
NPS Score
| 28% | Promoters |
|---|---|
| 8% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 53% | Promoters |
|---|---|
| 19% | Passive |
| 28% | Detractors |
