16
NPS
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MISTRAS Group
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About MISTRAS Group's Brand
MISTRAS Group, Inc. (NYSE: MG) is a leading "one source" multinational provider of integrated technology-enabled asset protection solutions, helping to maximize the safety and operational uptime for civilization’s most critical industrial and civil assets. For more information about how MISTRAS helps protect civilization’s critical infrastructure, visit https://www.mistrasgroup.com/.
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
MISTRAS Group NPS
MISTRAS Group's Net Promoter Score (NPS) is a 16 with 54% Promoters, 8% Passives, and 38% Detractors. Net Promoter Score tracks whether MISTRAS Group's customers would recommend using the product based on a scale of -100 to 100.
MISTRAS Group Overall NPS
| 54% | Promoters |
|---|---|
| 8% | Passives |
| 38% | Detractors |
MISTRAS Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Feb 2021 0 | Feb 2021 | 0 |
Aug 2021 -33 | Aug 2021 | -33 |
Sep 2021 0 | Sep 2021 | 0 |
Nov 2021 20 | Nov 2021 | 20 |
Apr 2023 17 | Apr 2023 | 17 |
Jun 2023 37 | Jun 2023 | 37 |
Jul 2023 44 | Jul 2023 | 44 |
Feb 2024 30 | Feb 2024 | 30 |
Mar 2024 18 | Mar 2024 | 18 |
Jun 2024 9 | Jun 2024 | 9 |
Aug 2025 14 | Aug 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MISTRAS Group NPS by Gender
MISTRAS Group's NPS was rated -50 by Male customers on Comparably.
Male
-50
MISTRAS Group's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
MISTRAS Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MISTRAS Group Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of MISTRAS Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MISTRAS Group Customer Loyalty Score by Gender
MISTRAS Group's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
MISTRAS Group Product Quality
3.1/5
MISTRAS Group has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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MISTRAS Group Product Information
MISTRAS Group’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.mistrasgroup.com
- Company Size
- 5,001-10,000 Employees
Industry
Mechanical, Civil or Industrial Engineering
Quick Insights into MISTRAS Group Product Quality
MISTRAS Group's Product Quality score was rated highest by Male customers.
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Ranked MISTRAS Group Product Quality the Highest
MISTRAS Group Product Quality Score by Gender
MISTRAS Group's Product Quality score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
MISTRAS Group Pricing
MISTRAS Group ROI & Value For Money
3.2/5
MISTRAS Group has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into MISTRAS Group ROI
MISTRAS Group's ROI score was rated highest by Male customers.
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Ranked MISTRAS Group ROI the Highest
MISTRAS Group ROI Score by Gender
MISTRAS Group's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
MISTRAS Group Customer Satisfaction (CSAT)
MISTRAS Group Customer Satisfaction (CSAT) Score
50 / 100
MISTRAS Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MISTRAS Group Customer Satisfaction
MISTRAS Group's Customer Satisfaction score was rated highest by Male customers.
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Ranked MISTRAS Group Customer Satisfaction the Highest
MISTRAS Group Customer Satisfaction Score by Gender
MISTRAS Group's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MISTRAS Group.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
MISTRAS Group Customer Service
3.2/5
MISTRAS Group has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About MISTRAS Group's Customer Service
Address
195 Clarksville Road, Princeton Junction, NJ 08550
Website
http://www.mistrasgroup.com
Phone Number
1-609-716-4000
Quick Insights into MISTRAS Group Customer Service
MISTRAS Group's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked MISTRAS Group's Customer Service score.
Ranked MISTRAS Group Customer Service the Highest
MISTRAS Group Customer Service Score by Gender
MISTRAS Group's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MISTRAS Group.
Male
2.5/5
Female
N/A
MISTRAS Group as an Employer
2.8/5
MISTRAS Group has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
MISTRAS Group scored a 16 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of MISTRAS Group would recommend the brand to a friend. ENPS measures how likely MISTRAS Group employees would recommend working at MISTRAS Group to a friend.
Net Promoter Score
16
NPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 32% | Promoters |
|---|---|
| 15% | Passive |
| 53% | Detractors |
