0
NPS
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Brand Page
MIT OpenCourseware
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About MIT OpenCourseware's Brand
improve courses and curricula, making their schools more effective; students find additional resources to help them succeed.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
MIT OpenCourseware NPS
MIT OpenCourseware's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether MIT OpenCourseware's customers would recommend using the product based on a scale of -100 to 100.
MIT OpenCourseware Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
MIT OpenCourseware NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
Feb 2023 -50 | Feb 2023 | -50 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MIT OpenCourseware Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MIT OpenCourseware users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MIT OpenCourseware Product Quality
5/5
MIT OpenCourseware has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MIT OpenCourseware's overall Product Quality score rated by its users and customers.
MIT OpenCourseware Product Information
MIT OpenCourseware’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://ocw.mit.edu/index.htm
- Company Size
- 10,000+ Employees
Industry
Tech
Education
Social
MIT OpenCourseware Pricing
MIT OpenCourseware ROI & Value For Money
5/5
MIT OpenCourseware has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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MIT OpenCourseware Customer Satisfaction (CSAT)
MIT OpenCourseware Customer Satisfaction (CSAT) Score
100 / 100
MIT OpenCourseware has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MIT OpenCourseware Customer Service
5/5
MIT OpenCourseware has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MIT OpenCourseware's overall Customer Service score rated by its users and customers.
About MIT OpenCourseware's Customer Service
Address
Building 9-251, 77 Massachusettes Avenue, Cambridge, MA
Website
http://ocw.mit.edu/index.htm
MIT OpenCourseware as an Employer
Consumer vs. Employees
MIT OpenCourseware scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of MIT OpenCourseware would recommend the brand to a friend. ENPS measures how likely MIT OpenCourseware employees would recommend working at MIT OpenCourseware to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
