100
NPS
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Mitcham Industries
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About Mitcham Industries' Brand
"Mitcham Industries engages in the lease, sale, and servicing of equipment to the seismic industry."
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Mitcham Industries NPS
Mitcham Industries's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Mitcham Industries's customers would recommend using the product based on a scale of -100 to 100.
Mitcham Industries Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Mitcham Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mitcham Industries Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mitcham Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mitcham Industries Product Quality
5/5
Mitcham Industries has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mitcham Industries' overall Product Quality score rated by its users and customers.
Mitcham Industries Product Information
Mitcham Industries’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
Mitcham Industries Pricing
Mitcham Industries ROI & Value For Money
5/5
Mitcham Industries has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mitcham Industries' overall ROI score rated by its users and customers.
Mitcham Industries Customer Satisfaction (CSAT)
Mitcham Industries Customer Satisfaction (CSAT) Score
100 / 100
Mitcham Industries has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mitcham Industries Customer Service
5/5
Mitcham Industries has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mitcham Industries' overall Customer Service score rated by its users and customers.
About Mitcham Industries's Customer Service
Address
Huntsville, TX
Website
http://mitchamindustries.com/
