16
NPS
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Mitchell International
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About Mitchell International's Brand
Mitchell International provides technology that works with claim management and collision repair.
Brand at a Glance
64%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.4/5
Customer Service
Mitchell International NPS
Mitchell International's Net Promoter Score (NPS) is a 16 with 58% Promoters, 0% Passives, and 42% Detractors. Net Promoter Score tracks whether Mitchell International's customers would recommend using the product based on a scale of -100 to 100.
Mitchell International Overall NPS
| 58% | Promoters |
|---|---|
| 0% | Passives |
| 42% | Detractors |
Mitchell International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Dec 2021 50 | Dec 2021 | 50 |
Jan 2022 60 | Jan 2022 | 60 |
Feb 2022 33 | Feb 2022 | 33 |
Apr 2022 43 | Apr 2022 | 43 |
Jun 2022 50 | Jun 2022 | 50 |
Jul 2022 33 | Jul 2022 | 33 |
Dec 2023 20 | Dec 2023 | 20 |
Aug 2024 27 | Aug 2024 | 27 |
Oct 2025 17 | Oct 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mitchell International NPS by Gender
Mitchell International's NPS was rated 0 by Male customers on Comparably.
Male
0
Mitchell International's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Mitchell International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Mitchell International Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Mitchell International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mitchell International Customer Loyalty Score by Gender
Mitchell International's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Mitchell International Product Quality
3.8/5
Mitchell International has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Mitchell International Product Information
Mitchell International’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.mitchell.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Enterprise
FinTech
Insurance
Mobile App
Productivity
SaaS
Quick Insights into Mitchell International Product Quality
Mitchell International's Product Quality score was rated highest by Male customers.
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Ranked Mitchell International Product Quality the Highest
Mitchell International Product Quality Score by Gender
Mitchell International's Product Quality score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Mitchell International Pricing
Mitchell International ROI & Value For Money
3.7/5
Mitchell International has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Mitchell International ROI
Mitchell International's ROI score was rated highest by Male customers.
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Ranked Mitchell International ROI the Highest
Mitchell International ROI Score by Gender
Mitchell International's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Mitchell International Customer Satisfaction (CSAT)
Mitchell International Customer Satisfaction (CSAT) Score
67 / 100
Mitchell International has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
22%
Satisfied
45%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mitchell International Customer Satisfaction
Mitchell International's Customer Satisfaction score was rated highest by Male customers.
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Ranked Mitchell International Customer Satisfaction the Highest
Mitchell International Customer Satisfaction Score by Gender
Mitchell International's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 0% |
Mitchell International Customer Service
3.4/5
Mitchell International has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Mitchell International's Customer Service
Address
6220 Greenwich Drive, San Diego, CA
Website
http://www.mitchell.com
Phone Number
8584088181
Quick Insights into Mitchell International Customer Service
Mitchell International's Customer Service score was rated highest by Male customers.
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Ranked Mitchell International Customer Service the Highest
Mitchell International Customer Service Score by Gender
Mitchell International's Customer Service score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Mitchell International as an Employer
3.2/5
Mitchell International has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Mitchell International scored a 16 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Mitchell International would recommend the brand to a friend. ENPS measures how likely Mitchell International employees would recommend working at Mitchell International to a friend.
Net Promoter Score
16
NPS Score
| 58% | Promoters |
|---|---|
| 0% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 23% | Promoters |
|---|---|
| 23% | Passive |
| 54% | Detractors |
