-50
NPS
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Mitchell & Ness
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About Mitchell & Ness' Brand
A Philadelphia-based maker and seller of nostalgia sports apparel
Brand at a Glance
60%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3/5
Customer Service
Mitchell & Ness NPS
Mitchell & Ness's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Mitchell & Ness's customers would recommend using the product based on a scale of -100 to 100.
Mitchell & Ness Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Mitchell & Ness NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
May 2022 0 | May 2022 | 0 |
Oct 2023 -33 | Oct 2023 | -33 |
Apr 2024 -50 | Apr 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mitchell & Ness Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Mitchell & Ness users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mitchell & Ness Product Quality
4/5
Mitchell & Ness has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Mitchell & Ness Product Information
Mitchell & Ness’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Mitchell & Ness Pricing
Mitchell & Ness ROI & Value For Money
3.6/5
Mitchell & Ness has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Mitchell & Ness Customer Satisfaction (CSAT)
Mitchell & Ness Customer Satisfaction (CSAT) Score
33 / 100
Mitchell & Ness has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mitchell & Ness Customer Service
3/5
Mitchell & Ness has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Mitchell & Ness's Customer Service
Address
1201 Chestnut St., Philadelphia, PA 19107
Website
https://www.mitchellandness.com/
