-42
NPS
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Mitek Systems
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About Mitek Systems' Brand
Mitek is a NASDAQ-listed global leader in mobile capture and digital identity verification solutions built on the latest advancements in AI and machine learning. Our Mobile Verify and Mobile Deposit products power and protect millions of identity evaluations and mobile deposits every day, around the world.
Brand at a Glance
55%
Customer Loyalty
3/5
Product Quality
2.4/5
Pricing
2.7/5
Customer Service
Mitek Systems NPS
Mitek Systems's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether Mitek Systems's customers would recommend using the product based on a scale of -100 to 100.
Mitek Systems Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
Mitek Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Sep 2022 33 | Sep 2022 | 33 |
Oct 2022 0 | Oct 2022 | 0 |
Feb 2024 -20 | Feb 2024 | -20 |
Oct 2024 -33 | Oct 2024 | -33 |
Jan 2025 -43 | Jan 2025 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mitek Systems Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Mitek Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mitek Systems Product Quality
3/5
Mitek Systems has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Mitek Systems' overall Product Quality score rated by its users and customers.
Mitek Systems Product Information
Mitek Systems’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.miteksystems.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
Mobile App
Mitek Systems Pricing
Mitek Systems ROI & Value For Money
2.4/5
Mitek Systems has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mitek Systems' overall ROI score rated by its users and customers.
Mitek Systems Customer Satisfaction (CSAT)
Mitek Systems Customer Satisfaction (CSAT) Score
34 / 100
Mitek Systems has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mitek Systems Customer Service
2.7/5
Mitek Systems has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Mitek Systems' overall Customer Service score rated by its users and customers.
About Mitek Systems's Customer Service
Address
600 B St, San Diego, CA 92101
Website
https://www.miteksystems.com
Phone Number
6192696800
Mitek Systems's Social Links
Mitek Systems as an Employer
4.2/5
Mitek Systems has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Mitek Systems scored a -42 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Mitek Systems would recommend the brand to a friend. ENPS measures how likely Mitek Systems employees would recommend working at Mitek Systems to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 43% | Promoters |
|---|---|
| 24% | Passive |
| 33% | Detractors |
