100
NPS
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Mitie Group
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About Mitie Group's Brand
MITIE Group is a U.K.-based company that primarily provides outsourcing services. The company operates through three segments. The facilities management segment provides services including maintenance, compliance, cleaning, environmental services, security, and others, which are delivered under bundling or single-services contracts. The property management segment provides housing maintenance, painting, insurance claim response management services, and others. The healthcare segment provides homecare and complex care services. The company generates almost all its sales from the U.K. domestic market.
Mitie Group NPS
Mitie Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Mitie Group's customers would recommend using the product based on a scale of -100 to 100.
Mitie Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Mitie Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2025 100 | May 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mitie Group as an Employer
Consumer vs. Employees
Mitie Group scored a 100 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Mitie Group would recommend the brand to a friend. ENPS measures how likely Mitie Group employees would recommend working at Mitie Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 18% | Promoters |
|---|---|
| 37% | Passive |
| 45% | Detractors |
