5
NPS
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MITRE
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About MITRE's Brand
The MITRE Corporation is a not-for-profit organization that operates research and development centers sponsored by the federal government.
Brand at a Glance
66%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
MITRE NPS
MITRE's Net Promoter Score (NPS) is a 5 with 49% Promoters, 7% Passives, and 44% Detractors. Net Promoter Score tracks whether MITRE's customers would recommend using the product based on a scale of -100 to 100.
MITRE Overall NPS
| 49% | Promoters |
|---|---|
| 7% | Passives |
| 44% | Detractors |
MITRE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 14 | Jan 2024 | 14 |
Feb 2024 12 | Feb 2024 | 12 |
Mar 2024 7 | Mar 2024 | 7 |
Apr 2024 11 | Apr 2024 | 11 |
May 2024 6 | May 2024 | 6 |
Jun 2024 4 | Jun 2024 | 4 |
Aug 2024 4 | Aug 2024 | 4 |
Jan 2025 6 | Jan 2025 | 6 |
Feb 2025 4 | Feb 2025 | 4 |
Mar 2025 6 | Mar 2025 | 6 |
Jul 2025 7 | Jul 2025 | 7 |
Nov 2025 5 | Nov 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MITRE NPS by Gender
Male customers rated MITRE's NPS 18 points higher than Female customers.
Male
-16
MITRE's NPS was rated -16 by Male customers on Comparably.
38%
Promoters
8%
Passives
54%
Detractors
Female
-34
MITRE's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
MITRE NPS by Ethnicity
MITRE's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Other 34 | Other | 34 |
MITRE NPS by Age
MITRE's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
MITRE NPS by Usage
MITRE's NPS was rated the highest by customers who have used MITRE's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -34 | Over 10 Years | -34 |
MITRE Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of MITRE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MITRE Customer Loyalty Score by Gender
Male customers rated MITRE's Customer Loyalty score 12% higher than Female customers.
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Male
52%
Yes
Female
40%
Yes
MITRE Customer Loyalty Score by Ethnicity
MITRE's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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33
out of 100
Caucasian
70
out of 100
Other
MITRE Customer Loyalty Score by Age
MITRE's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
46-50 70% | 46-50 | 70% |
61-65 10% | 61-65 | 10% |
MITRE Customer Loyalty Score by Usage
MITRE's Customer Loyalty score was rated the highest by customers who have used MITRE's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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MITRE Customer Loyalty Score by Industry
MITRE's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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MITRE Product Quality
3.4/5
MITRE has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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MITRE Product Information
MITRE’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MITRE's product the highest. Reviewers from the Aerospace and Aviation industry rated MITRE the lowest at 3.4.
- Website
- https://www.mitre.org/
- Company Size
- 5,001-10,000 Employees
Industry
Non-Profit
Quick Insights into MITRE Product Quality
MITRE's Product Quality score was rated highest by customers who have used MITRE's products/services for 2 to 5 Years, and rated lowest by customers who have used MITRE's products/services for 5 to 10 Years.
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Ranked MITRE Product Quality the Highest
Ranked MITRE Product Quality the Lowest
MITRE Product Quality Score by Gender
Female customers rated MITRE's Product Quality score 1.2 stars higher than Male customers.
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Male
3.1/5
Female
4.3/5
MITRE Product Quality Score by Ethnicity
MITRE's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MITRE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 4.1 | Other | 4.1 |
MITRE Product Quality Score by Age
MITRE's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MITRE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
46-50 3.8 | 46-50 | 3.8 |
61-65 2 | 61-65 | 2 |
MITRE Product Quality Score by Usage
MITRE's Product Quality score was rated the highest by customers who have used MITRE's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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MITRE Product Quality Score by Industry
MITRE's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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MITRE Pricing
MITRE ROI & Value For Money
3.5/5
MITRE has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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MITRE Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into MITRE ROI
MITRE's ROI score was rated highest by customers who have used MITRE's products/services for 2 to 5 Years, and rated lowest by customers ages 61-65.
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Ranked MITRE ROI the Highest
Ranked MITRE ROI the Lowest
MITRE ROI Score by Gender
Female customers rated MITRE's ROI score 0.5 stars higher than Male customers.
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Male
3.1/5
Female
3.6/5
MITRE ROI Score by Ethnicity
MITRE's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MITRE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 3.8 | Other | 3.8 |
MITRE ROI Score by Age
MITRE's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MITRE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
46-50 4.5 | 46-50 | 4.5 |
61-65 1.5 | 61-65 | 1.5 |
MITRE ROI Score by Usage
MITRE's ROI score was rated the highest by customers who have used MITRE's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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MITRE ROI Score by Industry
MITRE's ROI score was rated 3 stars by both Aerospace and Aviation and Tech industry customers.
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MITRE Customer Satisfaction (CSAT)
MITRE Customer Satisfaction (CSAT) Score
53 / 100
MITRE has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
23%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
2%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MITRE Customer Satisfaction
MITRE's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers who have used MITRE's products/services for Over 10 Years.
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Ranked MITRE Customer Satisfaction the Highest
Ranked MITRE Customer Satisfaction the Lowest
MITRE Customer Satisfaction Score by Gender
Female customers rated MITRE's Customer Satisfaction score 58 points higher than Male customers.
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42 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
MITRE Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MITRE's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
0%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
43%
CSAT according to Other
MITRE's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
MITRE Customer Satisfaction Score by Age
MITRE's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 66% | |||||||||||||||
| 61-65 | 33% |
MITRE Customer Satisfaction Score by Usage
MITRE's Customer Satisfaction score was rated the highest by customers who have used MITRE's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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MITRE Customer Satisfaction Score by Industry
MITRE's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "MITRE Customer Satisfaction Score by Industry",
"text": "MITRE's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "MITRE's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "MITRE's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 66
}
]
}MITRE Customer Service
3.4/5
MITRE has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About MITRE's Customer Service
Address
7515 Colshire Drive, Mclean, VA 22102
Website
https://www.mitre.org/
Phone Number
(703) 983-6000
MITRE's Social Links
Quick Insights into MITRE Customer Service
MITRE's Customer Service score was rated highest by customers who have used MITRE's products/services for 2 to 5 Years, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked MITRE's Customer Service score.
Ranked MITRE Customer Service the Highest
Ranked MITRE Customer Service the Lowest
MITRE Customer Service Score by Gender
Female customers rated MITRE's Customer Service score 0.3 stars higher than Male customers.
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Male
3.2/5
Female
3.5/5
MITRE Customer Service Score by Ethnicity
MITRE's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MITRE.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 4 | Other | 4 |
MITRE Customer Service Score by Age
MITRE's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MITRE.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
46-50 4.3 | 46-50 | 4.3 |
61-65 1.5 | 61-65 | 1.5 |
MITRE Customer Service Score by Usage
MITRE's Customer Service score was rated the highest by customers who have used MITRE's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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MITRE Customer Service Score by Industry
MITRE's Customer Service score was rated 3 stars by both Aerospace and Aviation and Tech industry customers.
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MITRE as an Employer
2.9/5
MITRE has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MITRE scored a 5 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of MITRE would recommend the brand to a friend. ENPS measures how likely MITRE employees would recommend working at MITRE to a friend.
Net Promoter Score
5
NPS Score
| 49% | Promoters |
|---|---|
| 7% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 21% | Promoters |
|---|---|
| 20% | Passive |
| 59% | Detractors |
