39
NPS
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Mitsogo Inc
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About Mitsogo Inc's Brand
Mitsogo Inc. is home to Hexnode UEM, the award-winning Unified Endpoint Management solution that secures thousands of businesses globally.
Brand at a Glance
94%
Customer Loyalty
4.2/5
Product Quality
4.4/5
Pricing
4.3/5
Customer Service
Mitsogo Inc NPS
Mitsogo Inc's Net Promoter Score (NPS) is a 39 with 65% Promoters, 9% Passives, and 26% Detractors. Net Promoter Score tracks whether Mitsogo Inc's customers would recommend using the product based on a scale of -100 to 100.
Mitsogo Inc Overall NPS
| 65% | Promoters |
|---|---|
| 9% | Passives |
| 26% | Detractors |
Mitsogo Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 50 | Jul 2023 | 50 |
Aug 2023 44 | Aug 2023 | 44 |
Sep 2023 59 | Sep 2023 | 59 |
Oct 2023 54 | Oct 2023 | 54 |
Dec 2023 43 | Dec 2023 | 43 |
Feb 2024 34 | Feb 2024 | 34 |
Mar 2024 37 | Mar 2024 | 37 |
May 2024 28 | May 2024 | 28 |
Jun 2024 37 | Jun 2024 | 37 |
Aug 2024 32 | Aug 2024 | 32 |
Oct 2024 36 | Oct 2024 | 36 |
Mar 2025 39 | Mar 2025 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mitsogo Inc NPS by Gender
Mitsogo Inc's NPS was rated 57 by Male customers on Comparably.
Male
57
Mitsogo Inc's NPS was rated 57 by Male customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Female
N/A
Mitsogo Inc's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Mitsogo Inc NPS by Ethnicity
Mitsogo Inc's NPS was rated 86 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 86 | Asian or Pacific Islander | 86 |
Mitsogo Inc NPS by Age
Mitsogo Inc's NPS was rated 100 points by customers ages 18-25 on Comparably.
Mitsogo Inc NPS by Usage
Mitsogo Inc's NPS was rated 83 points by customers who have used Mitsogo Inc's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 83 | Less than 1 Year | 83 |
Mitsogo Inc Customer Loyalty
94%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
94% of Mitsogo Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mitsogo Inc Customer Loyalty Score by Gender
Mitsogo Inc's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Mitsogo Inc Customer Loyalty Score by Ethnicity
Mitsogo Inc's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mitsogo Inc.
100
out of 100
Asian or Pacific Islander
Mitsogo Inc Customer Loyalty Score by Age
Mitsogo Inc's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Mitsogo Inc Customer Loyalty Score by Usage
Mitsogo Inc's Customer Loyalty score was rated 100% by customers who have used Mitsogo Inc's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mitsogo Inc Customer Loyalty Score by Industry
Mitsogo Inc's Customer Loyalty score was rated 100% by Tech industry customers.
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Mitsogo Inc Product Quality
4.2/5
Mitsogo Inc has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Mitsogo Inc Product Information
Mitsogo Inc’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Mitsogo Inc's product the highest.
- Website
- http://www.mitsogo.com/
- Company Size
- 201-500 Employees
Industry
Information Services
Tech
Business Services
SaaS
Quick Insights into Mitsogo Inc Product Quality
Mitsogo Inc's Product Quality score was rated highest by customers ages 18-25.
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Ranked Mitsogo Inc Product Quality the Highest
Mitsogo Inc Product Quality Score by Gender
Mitsogo Inc's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Mitsogo Inc Product Quality Score by Ethnicity
Mitsogo Inc's Product Quality score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mitsogo Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Mitsogo Inc Product Quality Score by Age
Mitsogo Inc's Product Quality score was rated 4.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mitsogo Inc.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
Mitsogo Inc Product Quality Score by Usage
Mitsogo Inc's Product Quality score was rated 4.2 stars by customers who have used Mitsogo Inc's products/services for Less than 1 Year.
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Mitsogo Inc Product Quality Score by Industry
Mitsogo Inc's Product Quality score was rated 4.1 stars by Tech industry customers.
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Mitsogo Inc Pricing
Mitsogo Inc ROI & Value For Money
4.4/5
Mitsogo Inc has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Mitsogo Inc Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Mitsogo Inc ROI
Mitsogo Inc's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Mitsogo Inc ROI the Highest
Mitsogo Inc ROI Score by Gender
Mitsogo Inc's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mitsogo Inc.
Male
4.5/5
Female
N/A
Mitsogo Inc ROI Score by Ethnicity
Mitsogo Inc's ROI score was rated 4.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mitsogo Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Mitsogo Inc ROI Score by Age
Mitsogo Inc's ROI score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mitsogo Inc.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Mitsogo Inc ROI Score by Usage
Mitsogo Inc's ROI score was rated 4.6 stars by customers who have used Mitsogo Inc's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Mitsogo Inc ROI Score by Industry
Mitsogo Inc's ROI score was rated 4.3 stars by Tech industry customers.
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Mitsogo Inc Customer Satisfaction (CSAT)
Mitsogo Inc Customer Satisfaction (CSAT) Score
95 / 100
Mitsogo Inc has an overall Customer Satisfaction score of 95 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
53%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mitsogo Inc Customer Satisfaction
Mitsogo Inc's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Mitsogo Inc Customer Satisfaction the Highest
Mitsogo Inc Customer Satisfaction Score by Gender
Mitsogo Inc's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mitsogo Inc.
100 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Mitsogo Inc Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Mitsogo Inc's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mitsogo Inc.
100 / 100
Very Satisfied
43%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Mitsogo Inc Customer Satisfaction Score by Age
Mitsogo Inc's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mitsogo Inc.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Mitsogo Inc Customer Satisfaction Score by Usage
Mitsogo Inc's Customer Satisfaction score was rated 100 points by customers who have used Mitsogo Inc's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Mitsogo Inc Customer Satisfaction Score by Industry
Mitsogo Inc's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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}Mitsogo Inc Customer Service
4.3/5
Mitsogo Inc has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Mitsogo Inc's Customer Service
Address
111 Pine St #1225, San Francisco, CA 94111
Website
http://www.mitsogo.com/
Phone Number
4156367555
Mitsogo Inc's Social Links
Quick Insights into Mitsogo Inc Customer Service
Mitsogo Inc's Customer Service score was rated highest by Asian or Pacific Islander customers.
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Ranked Mitsogo Inc Customer Service the Highest
Mitsogo Inc Customer Service Score by Gender
Mitsogo Inc's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mitsogo Inc.
Male
4.5/5
Female
N/A
Mitsogo Inc Customer Service Score by Ethnicity
Mitsogo Inc's Customer Service score was rated 4.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mitsogo Inc.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Mitsogo Inc Customer Service Score by Age
Mitsogo Inc's Customer Service score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mitsogo Inc.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Mitsogo Inc Customer Service Score by Usage
Mitsogo Inc's Customer Service score was rated 4.6 stars by customers who have used Mitsogo Inc's products/services for Less than 1 Year.
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Mitsogo Inc Customer Service Score by Industry
Mitsogo Inc's Customer Service score was rated 4.3 stars by Tech industry customers.
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Mitsogo Inc as an Employer
4.7/5
Mitsogo Inc has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mitsogo Inc scored a 39 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Mitsogo Inc would recommend the brand to a friend. ENPS measures how likely Mitsogo Inc employees would recommend working at Mitsogo Inc to a friend.
Net Promoter Score
39
NPS Score
| 65% | Promoters |
|---|---|
| 9% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 69% | Promoters |
|---|---|
| 15% | Passive |
| 16% | Detractors |
