19
NPS
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Miu Miu USA
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About Miu Miu USA's Brand
Miu Miu is a high fashion women's clothing and accessory brand from the Prada fashion house
Brand at a Glance
48%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Miu Miu USA NPS
Miu Miu USA's Net Promoter Score (NPS) is a 19 with 57% Promoters, 5% Passives, and 38% Detractors. Net Promoter Score tracks whether Miu Miu USA's customers would recommend using the product based on a scale of -100 to 100.
Miu Miu USA Overall NPS
| 57% | Promoters |
|---|---|
| 5% | Passives |
| 38% | Detractors |
Miu Miu USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 11 | Oct 2022 | 11 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 -9 | Jan 2023 | -9 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 -7 | Apr 2023 | -7 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 0 | Mar 2024 | 0 |
Mar 2025 6 | Mar 2025 | 6 |
Aug 2025 10 | Aug 2025 | 10 |
Mar 2026 15 | Mar 2026 | 15 |
Apr 2026 19 | Apr 2026 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Miu Miu USA NPS by Gender
Miu Miu USA's NPS was rated -20 by Female customers on Comparably.
Female
-20
Miu Miu USA's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Male
N/A
Miu Miu USA's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Miu Miu USA Customer Loyalty
48%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
48% of Miu Miu USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Miu Miu USA Customer Loyalty Score by Gender
Miu Miu USA's Customer Loyalty score was rated 64 by Female customers on Comparably.
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Female
64%
Yes
Male
N/A
Yes
Miu Miu USA Product Quality
3.7/5
Miu Miu USA has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Miu Miu USA Product Information
Miu Miu USA’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.miumiu.com/
Industry
Tech
Fashion and Beauty
Quick Insights into Miu Miu USA Product Quality
Miu Miu USA's Product Quality score was rated highest by Female customers.
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Ranked Miu Miu USA Product Quality the Highest
Miu Miu USA Product Quality Score by Gender
Miu Miu USA's Product Quality score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Miu Miu USA Pricing
Miu Miu USA ROI & Value For Money
3.4/5
Miu Miu USA has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Miu Miu USA ROI
Miu Miu USA's ROI score was rated highest by Female customers.
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Ranked Miu Miu USA ROI the Highest
Miu Miu USA ROI Score by Gender
Miu Miu USA's ROI score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
Miu Miu USA Customer Satisfaction (CSAT)
Miu Miu USA Customer Satisfaction (CSAT) Score
82 / 100
Miu Miu USA has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
46%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Miu Miu USA Customer Satisfaction
Miu Miu USA's Customer Satisfaction score was rated highest by Female customers.
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Ranked Miu Miu USA Customer Satisfaction the Highest
Miu Miu USA Customer Satisfaction Score by Gender
Miu Miu USA's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Miu Miu USA.
100 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Miu Miu USA Customer Service
3.7/5
Miu Miu USA has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Miu Miu USA's Customer Service
Address
23 Rue Aldringen, 1118 Luxembourg
Website
http://www.miumiu.com/
Quick Insights into Miu Miu USA Customer Service
Miu Miu USA's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Miu Miu USA's Customer Service score.
Ranked Miu Miu USA Customer Service the Highest
Miu Miu USA Customer Service Score by Gender
Miu Miu USA's Customer Service score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Miu Miu USA.
Female
3.8/5
Male
N/A
Consumer vs. Employees
Miu Miu USA scored a 19 for Net Promoter Score and a -62 for Employee Net Promoter Score. NPS gauges how likely a customer of Miu Miu USA would recommend the brand to a friend. ENPS measures how likely Miu Miu USA employees would recommend working at Miu Miu USA to a friend.
Net Promoter Score
19
NPS Score
| 57% | Promoters |
|---|---|
| 5% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-62
eNPS Score
| 0% | Promoters |
|---|---|
| 38% | Passive |
| 62% | Detractors |
