-14
NPS
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Brand Page
Mixbook
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About Mixbook's Brand
Brand at a Glance
59%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Mixbook NPS
Mixbook's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Mixbook's customers would recommend using the product based on a scale of -100 to 100.
Mixbook Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Mixbook NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Dec 2023 50 | Dec 2023 | 50 |
Dec 2024 20 | Dec 2024 | 20 |
Apr 2025 0 | Apr 2025 | 0 |
May 2025 -15 | May 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mixbook NPS by Ethnicity
Mixbook's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Mixbook Customer Reviews
Out of the 3 Mixbook customer reviews 1 was positive and 2 were constructive. Mixbook customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Mixbook Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Mixbook users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mixbook Customer Loyalty Score by Ethnicity
Mixbook's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mixbook.
46
out of 100
Caucasian
Mixbook Product Quality
2.9/5
Mixbook has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Mixbook Product Information
Mixbook’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.mixbook.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Quick Insights into Mixbook Product Quality
Mixbook's Product Quality score was rated highest by Caucasian customers.
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Ranked Mixbook Product Quality the Highest
Mixbook Product Quality Score by Ethnicity
Mixbook's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mixbook.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Mixbook Pricing
Mixbook ROI & Value For Money
3/5
Mixbook has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Mixbook ROI
Mixbook's ROI score was rated highest by Caucasian customers.
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Ranked Mixbook ROI the Highest
Mixbook ROI Score by Ethnicity
Mixbook's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mixbook.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Mixbook Customer Satisfaction (CSAT)
Mixbook Customer Satisfaction (CSAT) Score
43 / 100
Mixbook has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mixbook Customer Satisfaction
Mixbook's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Mixbook Customer Satisfaction the Highest
Mixbook Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mixbook's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mixbook.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
Mixbook Customer Service
2.9/5
Mixbook has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Mixbook's Customer Service
Address
Sherman Oaks, CA
Website
http://www.mixbook.com
Quick Insights into Mixbook Customer Service
Mixbook's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Mixbook's Customer Service score.
Ranked Mixbook Customer Service the Highest
Mixbook Customer Service Score by Ethnicity
Mixbook's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mixbook.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Mixbook as an Employer
4.7/5
Mixbook has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mixbook scored a -14 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of Mixbook would recommend the brand to a friend. ENPS measures how likely Mixbook employees would recommend working at Mixbook to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
