49
NPS
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Brand Page
mktg
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About mktg's Brand
Mktg is a marketing agency building communities around brands by engaging consumers through digital and social media.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
mktg NPS
mktg's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether mktg's customers would recommend using the product based on a scale of -100 to 100.
mktg Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
mktg NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Mar 2021 0 | Mar 2021 | 0 |
May 2022 33 | May 2022 | 33 |
Oct 2023 25 | Oct 2023 | 25 |
Jun 2024 40 | Jun 2024 | 40 |
Feb 2025 49 | Feb 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
mktg Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of mktg users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
mktg Product Quality
2.7/5
mktg has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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mktg Product Information
mktg’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.mktg.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
mktg Pricing
mktg ROI & Value For Money
2.5/5
mktg has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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mktg Customer Satisfaction (CSAT)
mktg Customer Satisfaction (CSAT) Score
50 / 100
mktg has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
mktg Customer Service
2.5/5
mktg has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About mktg's Customer Service
Address
New York City, NY
Website
http://www.mktg.com
Phone Number
(212) 660-3862
mktg as an Employer
4.2/5
mktg has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
mktg scored a 49 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of mktg would recommend the brand to a friend. ENPS measures how likely mktg employees would recommend working at mktg to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 57% | Promoters |
|---|---|
| 22% | Passive |
| 21% | Detractors |
