27
NPS
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MLevel
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About MLevel's Brand
mLevel was incubated within Slalom is a highly successful professional services firm.
Brand at a Glance
3.9/5
Product Quality
3.8/5
Pricing
5/5
Customer Service
MLevel NPS
MLevel's Net Promoter Score (NPS) is a 27 with 53% Promoters, 21% Passives, and 26% Detractors. Net Promoter Score tracks whether MLevel's customers would recommend using the product based on a scale of -100 to 100.
MLevel Overall NPS
| 53% | Promoters |
|---|---|
| 21% | Passives |
| 26% | Detractors |
MLevel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 26 | Aug 2020 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MLevel NPS by Usage
MLevel's NPS was rated 37 points by customers who have used MLevel's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 37 | 2 to 5 Years | 37 |
MLevel Product Quality
3.9/5
MLevel has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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MLevel Product Information
MLevel serves markets in the United States. MLevel supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
MLevel’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.mlevel.com/
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Online Course Software
Training Software
Microlearning Software
Gamification Software
Course Authoring Software
MLevel Pricing
MLevel ROI & Value For Money
3.8/5
MLevel has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock MLevel's overall ROI score rated by its users and customers.
MLevel Pricing Plans
MLevel has a pricing structure that accommodates small, medium, and large businesses. Starting from $249/month, MLevel uses a subscription model and offers the following: Growth: $449/month; one-time onboarding fee of $2497., Pro: $949/month; one-time onboarding fee of $4497., and A 10% discount is available when paying annually..
Who Uses MLevel?
Small Businesses
Medium Businesses
Large Enterprises
MLevel Customer Service
5/5
MLevel has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About MLevel's Customer Service
Address
205 W. Wacker Drive, Suite 422, Chicago, IL
Website
https://www.mlevel.com/
Phone Number
1(888) 564-5395
Consumer vs. Employees
MLevel scored a 27 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of MLevel would recommend the brand to a friend. ENPS measures how likely MLevel employees would recommend working at MLevel to a friend.
Net Promoter Score
27
NPS Score
| 53% | Promoters |
|---|---|
| 21% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
