-50
NPS
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MLive Media Group
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About MLive Media Group's Brand
MLive Media Group provides innovative ways to inform, connect and empower Michigan.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
MLive Media Group NPS
MLive Media Group's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether MLive Media Group's customers would recommend using the product based on a scale of -100 to 100.
MLive Media Group Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
MLive Media Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Jul 2022 -50 | Jul 2022 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MLive Media Group Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of MLive Media Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MLive Media Group Product Quality
2.2/5
MLive Media Group has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock MLive Media Group's overall Product Quality score rated by its users and customers.
MLive Media Group Product Information
MLive Media Group’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
AdTech
MLive Media Group Pricing
MLive Media Group ROI & Value For Money
2.2/5
MLive Media Group has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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MLive Media Group Customer Satisfaction (CSAT)
MLive Media Group Customer Satisfaction (CSAT) Score
50 / 100
MLive Media Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MLive Media Group Customer Service
2.2/5
MLive Media Group has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About MLive Media Group's Customer Service
Address
169 Monroe NW, Suite 100, Grand Rapids, MI
Website
http://www.mlivemediagroup.com/
Phone Number
6166479159
MLive Media Group as an Employer
Consumer vs. Employees
MLive Media Group scored a -50 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of MLive Media Group would recommend the brand to a friend. ENPS measures how likely MLive Media Group employees would recommend working at MLive Media Group to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
