-1
NPS
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Brand Page
MLS
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About MLS' Brand
MLS.com is a real estate advertising and marketing service company.
Brand at a Glance
63%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
MLS NPS
MLS's Net Promoter Score (NPS) is a -1 with 41% Promoters, 17% Passives, and 42% Detractors. Net Promoter Score tracks whether MLS's customers would recommend using the product based on a scale of -100 to 100.
MLS Overall NPS
| 41% | Promoters |
|---|---|
| 17% | Passives |
| 42% | Detractors |
MLS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jul 2020 50 | Jul 2020 | 50 |
Sep 2020 66 | Sep 2020 | 66 |
Nov 2020 75 | Nov 2020 | 75 |
Dec 2020 40 | Dec 2020 | 40 |
Jan 2021 17 | Jan 2021 | 17 |
Aug 2021 29 | Aug 2021 | 29 |
May 2022 37 | May 2022 | 37 |
Jun 2022 33 | Jun 2022 | 33 |
Nov 2022 9 | Nov 2022 | 9 |
Feb 2023 -1 | Feb 2023 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MLS Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of MLS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MLS Product Quality
3.9/5
MLS has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock MLS' overall Product Quality score rated by its users and customers.
MLS Product Information
MLS’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://mls.com/home
- Company Size
- 1-10 Employees
Industry
Tech
AdTech
MLS Pricing
MLS ROI & Value For Money
3.5/5
MLS has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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MLS Customer Satisfaction (CSAT)
MLS Customer Satisfaction (CSAT) Score
34 / 100
MLS has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MLS Customer Service
3.4/5
MLS has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock MLS' overall Customer Service score rated by its users and customers.
About MLS's Customer Service
Address
515 Leslie, Los Alamos, CA 93440
Website
http://mls.com/home
MLS as an Employer
3.5/5
MLS has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
MLS scored a -1 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of MLS would recommend the brand to a friend. ENPS measures how likely MLS employees would recommend working at MLS to a friend.
Net Promoter Score
-1
NPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
