66
NPS
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Brand Page
MMG
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About MMG's Brand
Brand at a Glance
60%
Customer Loyalty
3.3/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
MMG NPS
MMG's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether MMG's customers would recommend using the product based on a scale of -100 to 100.
MMG Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
MMG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Jan 2024 50 | Jan 2024 | 50 |
Jul 2025 60 | Jul 2025 | 60 |
Sep 2025 67 | Sep 2025 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MMG Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of MMG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MMG Product Quality
3.3/5
MMG has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MMG's overall Product Quality score rated by its users and customers.
MMG Product Information
MMG’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.mmgct.com
- Company Size
- 5,001-10,000 Employees
MMG Pricing
MMG ROI & Value For Money
4.2/5
MMG has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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MMG Customer Satisfaction (CSAT)
MMG Customer Satisfaction (CSAT) Score
60 / 100
MMG has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MMG Customer Service
3.7/5
MMG has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About MMG's Customer Service
Website
https://www.mmgct.com
MMG as an Employer
4.6/5
MMG has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MMG scored a 66 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of MMG would recommend the brand to a friend. ENPS measures how likely MMG employees would recommend working at MMG to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
