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NPS
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Brand Page
MMI Agency
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About MMI Agency's Brand
we are a data-driven agency developing compelling stories that drive authentic engagement between brands and their consumers.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
MMI Agency NPS
MMI Agency's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether MMI Agency's customers would recommend using the product based on a scale of -100 to 100.
MMI Agency Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
MMI Agency NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Apr 2023 0 | Apr 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MMI Agency Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MMI Agency users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MMI Agency Product Quality
5/5
MMI Agency has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MMI Agency's overall Product Quality score rated by its users and customers.
MMI Agency Product Information
MMI Agency’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.mmiagency.com
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
MMI Agency Pricing
MMI Agency ROI & Value For Money
5/5
MMI Agency has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MMI Agency's overall ROI score rated by its users and customers.
MMI Agency Customer Satisfaction (CSAT)
MMI Agency Customer Satisfaction (CSAT) Score
100 / 100
MMI Agency has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MMI Agency Customer Service
5/5
MMI Agency has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MMI Agency's overall Customer Service score rated by its users and customers.
About MMI Agency's Customer Service
Address
1712 Pease St., Houston, TX 77003
Website
http://www.mmiagency.com
Phone Number
7139296900
MMI Agency as an Employer
3.5/5
MMI Agency has a 3.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
MMI Agency scored a 0 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of MMI Agency would recommend the brand to a friend. ENPS measures how likely MMI Agency employees would recommend working at MMI Agency to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
