-67
NPS
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Brand Page
MMIT
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About MMIT's Brand
Brings transparency and guidance to pharmacy and medical benefit information.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
MMIT NPS
MMIT's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether MMIT's customers would recommend using the product based on a scale of -100 to 100.
MMIT Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
MMIT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jul 2021 -50 | Jul 2021 | -50 |
Aug 2023 -66 | Aug 2023 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MMIT Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MMIT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MMIT Product Quality
2.7/5
MMIT has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MMIT's overall Product Quality score rated by its users and customers.
MMIT Product Information
MMIT’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.mmit.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
MMIT Pricing
MMIT ROI & Value For Money
2.2/5
MMIT has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock MMIT's overall ROI score rated by its users and customers.
MMIT Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MMIT Customer Service
2.2/5
MMIT has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock MMIT's overall Customer Service score rated by its users and customers.
About MMIT's Customer Service
Address
1040 Stony Hill Rd. Ste. 300, Netherlands
Website
http://www.mmit.com
Phone Number
267-753-6779
Consumer vs. Employees
MMIT scored a -67 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of MMIT would recommend the brand to a friend. ENPS measures how likely MMIT employees would recommend working at MMIT to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
