0
NPS
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Brand Page
Mobi tv
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About Mobi tv's Brand
Mobi TV offers an end-to-end platform delivering live and on-demand video to any screen, connecting media reliably and on any device.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Mobi tv NPS
Mobi tv's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Mobi tv's customers would recommend using the product based on a scale of -100 to 100.
Mobi tv Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Mobi tv NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Sep 2024 0 | Sep 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mobi tv Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Mobi tv users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mobi tv Product Quality
1.5/5
Mobi tv has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mobi tv's overall Product Quality score rated by its users and customers.
Mobi tv Product Information
Mobi tv’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://mobitv.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Media
Mobile App
Sports & Entertainment
Mobi tv Pricing
Mobi tv ROI & Value For Money
1.5/5
Mobi tv has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mobi tv's overall ROI score rated by its users and customers.
Mobi tv Customer Satisfaction (CSAT)
Mobi tv Customer Satisfaction (CSAT) Score
100 / 100
Mobi tv has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mobi tv Customer Service
1.5/5
Mobi tv has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mobi tv's overall Customer Service score rated by its users and customers.
About Mobi tv's Customer Service
Address
6425 Christie Ave, 5th floor, Emeryville, CA 94608
Website
http://mobitv.com
Phone Number
(510)450-5000
Mobi tv as an Employer
4.6/5
Mobi tv has a 4.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Mobi tv scored a 0 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Mobi tv would recommend the brand to a friend. ENPS measures how likely Mobi tv employees would recommend working at Mobi tv to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
