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NPS
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Mobileum
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About Mobileum's Brand
Roamware provides voice and data roaming solutions and mobile financial services.
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Mobileum NPS
Mobileum's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Mobileum's customers would recommend using the product based on a scale of -100 to 100.
Mobileum Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Mobileum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Aug 2023 -33 | Aug 2023 | -33 |
Dec 2023 0 | Dec 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mobileum NPS by Ethnicity
Mobileum's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Mobileum Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Mobileum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mobileum Customer Loyalty Score by Ethnicity
Mobileum's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mobileum.
70
out of 100
Caucasian
Mobileum Customer Loyalty Score by Industry
Mobileum's Customer Loyalty score was rated 70% by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Mobileum Product Quality
3.2/5
Mobileum has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Mobileum Product Information
Mobileum’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Mobileum's product the highest.
- Website
- http://www.mobileum.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
FinTech
Mobile App
SaaS
Quick Insights into Mobileum Product Quality
Mobileum's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Mobileum's Product Quality.
Ranked Mobileum Product Quality the Highest
Mobileum Product Quality Score by Ethnicity
Mobileum's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mobileum.
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1
2
3
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Mobileum Product Quality Score by Industry
Mobileum's Product Quality score was rated 3.5 stars by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Mobileum Pricing
Mobileum ROI & Value For Money
3/5
Mobileum has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Mobileum Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry.
Quick Insights into Mobileum ROI
Mobileum's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Mobileum's ROI score.
Ranked Mobileum ROI the Highest
Mobileum ROI Score by Ethnicity
Mobileum's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mobileum.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Mobileum ROI Score by Industry
Mobileum's ROI score was rated 3.3 stars by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Mobileum Customer Satisfaction (CSAT)
Mobileum Customer Satisfaction (CSAT) Score
34 / 100
Mobileum has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mobileum Customer Service
3/5
Mobileum has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Mobileum's Customer Service
Address
3031 Tisch Way, Suite 1000, San Jose, CA
Website
http://www.mobileum.com
Phone Number
408-844-6600
Quick Insights into Mobileum Customer Service
Mobileum's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Mobileum's Customer Service score.
Ranked Mobileum Customer Service the Highest
Mobileum Customer Service Score by Ethnicity
Mobileum's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mobileum.
0
20
40
60
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Mobileum Customer Service Score by Industry
Mobileum's Customer Service score was rated 3.3 stars by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Mobileum as an Employer
2.2/5
Mobileum has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Mobileum scored a 0 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Mobileum would recommend the brand to a friend. ENPS measures how likely Mobileum employees would recommend working at Mobileum to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
