20
NPS
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Mobilewalla
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About Mobilewalla's Brand
Mobilewalla helps enterprises acquire, understand and retain their most valuable customers and drive business results.
Brand at a Glance
85%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Mobilewalla NPS
Mobilewalla's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Mobilewalla's customers would recommend using the product based on a scale of -100 to 100.
Mobilewalla Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Mobilewalla NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Jan 2022 50 | Jan 2022 | 50 |
Mar 2022 66 | Mar 2022 | 66 |
Oct 2023 50 | Oct 2023 | 50 |
Aug 2024 20 | Aug 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mobilewalla Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Mobilewalla users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mobilewalla Product Quality
3.2/5
Mobilewalla has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Mobilewalla's overall Product Quality score rated by its users and customers.
Mobilewalla Product Information
Mobilewalla’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.mobilewalla.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Analytics
Big Data
On Demand
Mobilewalla Pricing
Mobilewalla ROI & Value For Money
3.4/5
Mobilewalla has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mobilewalla's overall ROI score rated by its users and customers.
Mobilewalla Customer Satisfaction (CSAT)
Mobilewalla Customer Satisfaction (CSAT) Score
75 / 100
Mobilewalla has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mobilewalla Customer Service
3.7/5
Mobilewalla has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Mobilewalla's overall Customer Service score rated by its users and customers.
About Mobilewalla's Customer Service
Address
5170 Peachtree Road, Building 100, Suite 100, New York City, NY 30341
Website
http://www.mobilewalla.com
Phone Number
(404) 402-7894
Mobilewalla's Social Links
Mobilewalla as an Employer
4.6/5
Mobilewalla has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mobilewalla scored a 20 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Mobilewalla would recommend the brand to a friend. ENPS measures how likely Mobilewalla employees would recommend working at Mobilewalla to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 78% | Promoters |
|---|---|
| 14% | Passive |
| 8% | Detractors |
