-40
NPS
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Mobilitie
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About Mobilitie's Brand
Mobilitie develops and operates networks and infrastructure that wireless carriers rely upon to provide coverage for their customers.
Brand at a Glance
54%
Customer Loyalty
2.3/5
Product Quality
1.7/5
Pricing
2.1/5
Customer Service
Mobilitie NPS
Mobilitie's Net Promoter Score (NPS) is a -40 with 30% Promoters, 0% Passives, and 70% Detractors. Net Promoter Score tracks whether Mobilitie's customers would recommend using the product based on a scale of -100 to 100.
Mobilitie Overall NPS
| 30% | Promoters |
|---|---|
| 0% | Passives |
| 70% | Detractors |
Mobilitie NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Apr 2021 0 | Apr 2021 | 0 |
Jun 2021 33 | Jun 2021 | 33 |
Sep 2021 0 | Sep 2021 | 0 |
Oct 2021 -20 | Oct 2021 | -20 |
Jan 2022 -33 | Jan 2022 | -33 |
Feb 2022 -43 | Feb 2022 | -43 |
Mar 2022 -33 | Mar 2022 | -33 |
Oct 2022 -40 | Oct 2022 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mobilitie Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Mobilitie users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mobilitie Product Quality
2.3/5
Mobilitie has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Mobilitie's overall Product Quality score rated by its users and customers.
Mobilitie Product Information
Mobilitie’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.mobilitie.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Mobile App
SaaS
Mobilitie Pricing
Mobilitie ROI & Value For Money
1.7/5
Mobilitie has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Mobilitie Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mobilitie Customer Service
2.1/5
Mobilitie has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Mobilitie's Customer Service
Address
2220 University Drive, Newport Beach, CA
Website
http://www.mobilitie.com
Phone Number
949-515-1500
Mobilitie as an Employer
2.4/5
Mobilitie has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Mobilitie scored a -40 for Net Promoter Score and a -78 for Employee Net Promoter Score. NPS gauges how likely a customer of Mobilitie would recommend the brand to a friend. ENPS measures how likely Mobilitie employees would recommend working at Mobilitie to a friend.
Net Promoter Score
-40
NPS Score
| 30% | Promoters |
|---|---|
| 0% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-78
eNPS Score
| 0% | Promoters |
|---|---|
| 22% | Passive |
| 78% | Detractors |
