-25
NPS
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MobilityWare
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About MobilityWare's Brand
MobilityWare develops games for mobiles. They have developed applications like graBLO
Brand at a Glance
85%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
MobilityWare NPS
MobilityWare's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether MobilityWare's customers would recommend using the product based on a scale of -100 to 100.
MobilityWare Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
MobilityWare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Oct 2022 -50 | Oct 2022 | -50 |
Aug 2023 -66 | Aug 2023 | -66 |
Sep 2023 -25 | Sep 2023 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MobilityWare Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of MobilityWare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MobilityWare Product Quality
3.1/5
MobilityWare has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock MobilityWare's overall Product Quality score rated by its users and customers.
MobilityWare Product Information
MobilityWare’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.mobilityware.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
MobilityWare Pricing
MobilityWare ROI & Value For Money
2.8/5
MobilityWare has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock MobilityWare's overall ROI score rated by its users and customers.
MobilityWare Customer Satisfaction (CSAT)
MobilityWare Customer Satisfaction (CSAT) Score
75 / 100
MobilityWare has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MobilityWare Customer Service
3.1/5
MobilityWare has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock MobilityWare's overall Customer Service score rated by its users and customers.
About MobilityWare's Customer Service
Address
Irvine, CA
Website
http://www.mobilityware.com
Phone Number
(949) 788-9900
MobilityWare as an Employer
Consumer vs. Employees
MobilityWare scored a -25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of MobilityWare would recommend the brand to a friend. ENPS measures how likely MobilityWare employees would recommend working at MobilityWare to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
