-41
NPS
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Moda Health
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About Moda Health's Brand
Moda Health (formerly ODS) offers quality health coverage in Oregon, Washington and Alaska.
Brand at a Glance
65%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2.1/5
Customer Service
Moda Health CMO
Mehdi Tabrizi
Mehdi Tabrizi serves as the Chief Marketing Officer ; Managing Director - Innovation & Customer Experience of Moda Health. Mehdi started at Moda Health in Nov of 2014. Mehdi currently resides in the Greater Los Angeles Area.
Moda Health NPS
Moda Health's Net Promoter Score (NPS) is a -41 with 19% Promoters, 21% Passives, and 60% Detractors. Net Promoter Score tracks whether Moda Health's customers would recommend using the product based on a scale of -100 to 100.
Moda Health Overall NPS
| 19% | Promoters |
|---|---|
| 21% | Passives |
| 60% | Detractors |
Moda Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -24 | May 2024 | -24 |
Jun 2024 -26 | Jun 2024 | -26 |
Jul 2024 -27 | Jul 2024 | -27 |
Sep 2024 -32 | Sep 2024 | -32 |
Oct 2024 -33 | Oct 2024 | -33 |
Nov 2024 -35 | Nov 2024 | -35 |
Dec 2024 -41 | Dec 2024 | -41 |
Feb 2025 -40 | Feb 2025 | -40 |
May 2025 -41 | May 2025 | -41 |
Aug 2025 -38 | Aug 2025 | -38 |
Sep 2025 -40 | Sep 2025 | -40 |
Dec 2025 -40 | Dec 2025 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moda Health NPS by Gender
Male customers rated Moda Health's NPS 46 points higher than Female customers.
Male
-33
Moda Health's NPS was rated -33 by Male customers on Comparably.
25%
Promoters
17%
Passives
58%
Detractors
Female
-79
Moda Health's NPS was rated -79 by Female customers on Comparably.
7%
Promoters
7%
Passives
86%
Detractors
Moda Health NPS by Ethnicity
Moda Health's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -54 | Caucasian | -54 |
Other -80 | Other | -80 |
Moda Health NPS by Age
Moda Health's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Moda Health NPS by Usage
Moda Health's NPS was rated the highest by customers who have used Moda Health's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -80 | 1 to 2 Years | -80 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -100 | Over 10 Years | -100 |
Moda Health Customer Reviews
Out of the 5 Moda Health customer reviews 1 was positive and 4 were constructive. Moda Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Moda Health Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Moda Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Moda Health Customer Loyalty Score by Gender
Male customers rated Moda Health's Customer Loyalty score 21% higher than Female customers.
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Male
70%
Yes
Female
49%
Yes
Moda Health Customer Loyalty Score by Ethnicity
Moda Health's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Moda Health.
68
out of 100
Caucasian
28
out of 100
Other
Moda Health Customer Loyalty Score by Age
Moda Health's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Moda Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 82% | 31-35 | 82% |
41-45 10% | 41-45 | 10% |
51-55 64% | 51-55 | 64% |
56-60 100% | 56-60 | 100% |
Moda Health Customer Loyalty Score by Usage
Moda Health's Customer Loyalty score was rated the highest by customers who have used Moda Health's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Moda Health Customer Loyalty Score by Industry
Moda Health's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Moda Health Product Quality
2.2/5
Moda Health has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Moda Health Product Information
Moda Health’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Moda Health's product the highest. Reviewers from the Education industry rated Moda Health the lowest at 1.5.
- Company Size
- 1,001-5,000 Employees
Industry
FinTech
Healthcare
Insurance
Quick Insights into Moda Health Product Quality
Moda Health's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Moda Health's products/services for Over 10 Years.
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Ranked Moda Health Product Quality the Highest
Ranked Moda Health Product Quality the Lowest
Moda Health Product Quality Score by Gender
Male customers rated Moda Health's Product Quality score 1 stars higher than Female customers.
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Male
2.5/5
Female
1.5/5
Moda Health Product Quality Score by Ethnicity
Moda Health's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Moda Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 1.5 | Other | 1.5 |
Moda Health Product Quality Score by Age
Moda Health's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Moda Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 2.3 | 51-55 | 2.3 |
56-60 3.2 | 56-60 | 3.2 |
Moda Health Product Quality Score by Usage
Moda Health's Product Quality score was rated the highest by customers who have used Moda Health's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Moda Health Product Quality Score by Industry
Moda Health's Product Quality score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Moda Health Pricing
Moda Health ROI & Value For Money
2/5
Moda Health has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Moda Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Education industry think that they had the lowest ROI from Moda Health.
Quick Insights into Moda Health ROI
Moda Health's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Moda Health's products/services for Over 10 Years.
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Ranked Moda Health ROI the Highest
Ranked Moda Health ROI the Lowest
Moda Health ROI Score by Gender
Male customers rated Moda Health's ROI score 0.8 stars higher than Female customers.
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Male
2.3/5
Female
1.5/5
Moda Health ROI Score by Ethnicity
Moda Health's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Moda Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 1.5 | Other | 1.5 |
Moda Health ROI Score by Age
Moda Health's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Moda Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.1 | 31-35 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2.7 | 56-60 | 2.7 |
Moda Health ROI Score by Usage
Moda Health's ROI score was rated the highest by customers who have used Moda Health's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Moda Health ROI Score by Industry
Moda Health's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Moda Health Customer Satisfaction (CSAT)
Moda Health Customer Satisfaction (CSAT) Score
23 / 100
Moda Health has an overall Customer Satisfaction score of 23 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
16%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
11%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Moda Health Customer Satisfaction
Moda Health's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers from the Education industry.
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Ranked Moda Health Customer Satisfaction the Highest
Ranked Moda Health Customer Satisfaction the Lowest
Moda Health Customer Satisfaction Score by Gender
Male customers rated Moda Health's Customer Satisfaction score 27 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Moda Health.
36 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 9% | |
Very Dissatisfied | 37% |
9 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 91% |
Moda Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Moda Health's Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Moda Health.
21 / 100
Very Satisfied
21%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
65%
CSAT according to Other
Moda Health's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Moda Health.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Moda Health Customer Satisfaction Score by Age
Moda Health's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Moda Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 25% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 51-55 | 40% | |||||||||||||||
| 56-60 | 67% |
Moda Health Customer Satisfaction Score by Usage
Moda Health's Customer Satisfaction score was rated the highest by customers who have used Moda Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Moda Health Customer Satisfaction Score by Industry
Moda Health's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Moda Health Customer Satisfaction Score by Industry",
"text": "Moda Health's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Moda Health's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 66
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Moda Health's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Moda Health's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
}
]
}Moda Health Customer Service
2.1/5
Moda Health has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Moda Health's overall Customer Service score rated by its users and customers.
About Moda Health's Customer Service
Address
Portland, OR
Website
https://www.modahealth.com/index.shtml
Phone Number
(888) 393-2940
Quick Insights into Moda Health Customer Service
Moda Health's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Moda Health's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Moda Health's Customer Service score.
Ranked Moda Health Customer Service the Highest
Ranked Moda Health Customer Service the Lowest
Moda Health Customer Service Score by Gender
Male customers rated Moda Health's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Moda Health.
Male
2.2/5
Female
1.5/5
Moda Health Customer Service Score by Ethnicity
Moda Health's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Moda Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 1.5 | Other | 1.5 |
Moda Health Customer Service Score by Age
Moda Health's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Moda Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.2 | 31-35 | 2.2 |
41-45 1.5 | 41-45 | 1.5 |
51-55 2.6 | 51-55 | 2.6 |
56-60 3.5 | 56-60 | 3.5 |
Moda Health Customer Service Score by Usage
Moda Health's Customer Service score was rated the highest by customers who have used Moda Health's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Moda Health Customer Service Score by Industry
Moda Health's Customer Service score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Moda Health as an Employer
2.4/5
Moda Health has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Moda Health scored a -41 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Moda Health would recommend the brand to a friend. ENPS measures how likely Moda Health employees would recommend working at Moda Health to a friend.
Net Promoter Score
-41
NPS Score
| 19% | Promoters |
|---|---|
| 21% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 15% | Promoters |
|---|---|
| 23% | Passive |
| 62% | Detractors |
