-100
NPS
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Brand Page
MODCo Media
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About MODCo Media's Brand
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
MODCo Media NPS
MODCo Media's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether MODCo Media's customers would recommend using the product based on a scale of -100 to 100.
MODCo Media Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
MODCo Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MODCo Media Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of MODCo Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MODCo Media Product Quality
1.5/5
MODCo Media has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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MODCo Media Product Information
MODCo Media’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://modcomedia.com
- Company Size
- 11-50 Employees
Industry
Media
MODCo Media Pricing
MODCo Media ROI & Value For Money
1.5/5
MODCo Media has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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MODCo Media Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MODCo Media Customer Service
1.5/5
MODCo Media has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About MODCo Media's Customer Service
Address
102 Madison Avenue, 10th floor, New York City, NY 10016
Website
http://modcomedia.com
Phone Number
212 686 0006
MODCo Media as an Employer
2.2/5
MODCo Media has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MODCo Media scored a -100 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of MODCo Media would recommend the brand to a friend. ENPS measures how likely MODCo Media employees would recommend working at MODCo Media to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
