100
NPS
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Modea
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About Modea's Brand
Modea was founded in 2006 to help brands create long-term, relationships with consumers through content focused on entertainment, advocacy
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.2/5
Pricing
4.7/5
Customer Service
Modea NPS
Modea's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Modea's customers would recommend using the product based on a scale of -100 to 100.
Modea Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Modea NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Modea Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Modea users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Modea Product Quality
5/5
Modea has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Modea's overall Product Quality score rated by its users and customers.
Modea Product Information
Modea’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.modea.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Modea Pricing
Modea ROI & Value For Money
4.2/5
Modea has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Modea's overall ROI score rated by its users and customers.
Modea Customer Satisfaction (CSAT)
Modea Customer Satisfaction (CSAT) Score
100 / 100
Modea has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Modea Customer Service
4.7/5
Modea has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Modea's overall Customer Service score rated by its users and customers.
About Modea's Customer Service
Address
902 Prices Fork Rd, Suite 2100, Blacksburg, VA 24060
Website
http://www.modea.com
Phone Number
540-552-3210
Modea as an Employer
Consumer vs. Employees
Modea scored a 100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Modea would recommend the brand to a friend. ENPS measures how likely Modea employees would recommend working at Modea to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
