-27
NPS
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Model N
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About Model N's Brand
Model N is a software company focused on developing revenue management software for pharmaceutical and medical device companies.
Brand at a Glance
79%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Model N CMO
Model N NPS
Model N's Net Promoter Score (NPS) is a -27 with 9% Promoters, 55% Passives, and 36% Detractors. Net Promoter Score tracks whether Model N's customers would recommend using the product based on a scale of -100 to 100.
Model N Overall NPS
| 9% | Promoters |
|---|---|
| 55% | Passives |
| 36% | Detractors |
Model N NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -33 | May 2022 | -33 |
Jun 2022 -50 | Jun 2022 | -50 |
Jul 2022 -60 | Jul 2022 | -60 |
Sep 2022 -50 | Sep 2022 | -50 |
Nov 2022 -57 | Nov 2022 | -57 |
Jan 2023 -33 | Jan 2023 | -33 |
May 2024 -30 | May 2024 | -30 |
Jul 2024 -27 | Jul 2024 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Model N NPS by Ethnicity
Model N's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Model N Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Model N users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Model N Customer Loyalty Score by Ethnicity
Model N's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Model N Product Quality
3.2/5
Model N has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Model N Product Information
Model N’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.modeln.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
SaaS
Quick Insights into Model N Product Quality
Model N's Product Quality score was rated highest by Caucasian customers.
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Ranked Model N Product Quality the Highest
Model N Product Quality Score by Ethnicity
Model N's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Model N.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Model N Pricing
Model N ROI & Value For Money
3.2/5
Model N has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Model N ROI
Model N's ROI score was rated highest by Caucasian customers.
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Ranked Model N ROI the Highest
Model N ROI Score by Ethnicity
Model N's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Model N Customer Satisfaction (CSAT)
Model N Customer Satisfaction (CSAT) Score
37 / 100
Model N has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
13%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Model N Customer Satisfaction
Model N's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Model N Customer Satisfaction the Highest
Model N Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Model N's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Model N.
34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
Model N Customer Service
3.1/5
Model N has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Model N's Customer Service
Address
1800 Bridge Parkway, Redwood City, CA
Website
http://www.modeln.com
Phone Number
16506104699
Quick Insights into Model N Customer Service
Model N's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Model N's Customer Service score.
Ranked Model N Customer Service the Highest
Model N Customer Service Score by Ethnicity
Model N's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Model N.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Model N as an Employer
4.2/5
Model N has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Model N scored a -27 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Model N would recommend the brand to a friend. ENPS measures how likely Model N employees would recommend working at Model N to a friend.
Net Promoter Score
-27
NPS Score
| 9% | Promoters |
|---|---|
| 55% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
