33
NPS
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Modere
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About Modere's Brand
A Springville, Utah-based retailer of health and wellness products
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
4/5
Customer Service
Modere NPS
Modere's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether Modere's customers would recommend using the product based on a scale of -100 to 100.
Modere Overall NPS
| 60% | Promoters |
|---|---|
| 13% | Passives |
| 27% | Detractors |
Modere NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 23 | Sep 2022 | 23 |
Oct 2022 27 | Oct 2022 | 27 |
Dec 2022 26 | Dec 2022 | 26 |
Jan 2023 28 | Jan 2023 | 28 |
Feb 2023 30 | Feb 2023 | 30 |
Mar 2023 31 | Mar 2023 | 31 |
Apr 2023 33 | Apr 2023 | 33 |
May 2023 31 | May 2023 | 31 |
Jan 2024 30 | Jan 2024 | 30 |
Feb 2024 34 | Feb 2024 | 34 |
Dec 2024 34 | Dec 2024 | 34 |
Apr 2025 31 | Apr 2025 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Modere NPS by Gender
Modere's NPS was rated 68 by Female customers on Comparably.
Female
68
Modere's NPS was rated 68 by Female customers on Comparably.
81%
Promoters
6%
Passives
13%
Detractors
Male
N/A
Modere's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Modere NPS by Ethnicity
Modere's NPS was rated 54 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 54 | Caucasian | 54 |
Modere NPS by Age
Modere's NPS was rated 50 points by customers ages 36-40 on Comparably.
Modere NPS by Usage
Modere's NPS was rated the highest by customers who have used Modere's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 58 | Less than 1 Year | 58 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Modere Customer Reviews
Out of the 9 Modere customer reviews 7 were positive and 2 were constructive. Modere customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Modere Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Modere users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Modere Customer Loyalty Score by Gender
Modere's Customer Loyalty score was rated 89 by Female customers on Comparably.
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Female
89%
Yes
Male
N/A
Yes
Modere Customer Loyalty Score by Ethnicity
Modere's Customer Loyalty score was rated 86% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Modere.
86
out of 100
Caucasian
Modere Customer Loyalty Score by Age
Modere's Customer Loyalty score was rated 78% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 78% | 36-40 | 78% |
Modere Customer Loyalty Score by Usage
Modere's Customer Loyalty score was rated the highest by customers who have used Modere's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Modere Customer Loyalty Score by Industry
Modere's Customer Loyalty score was rated 78% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Modere Product Quality
3.8/5
Modere has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Modere Product Information
Modere’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Modere's product the highest.
- Website
- https://www.modere.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Modere Product Quality
Modere's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used Modere's products/services for 2 to 5 Years.
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Ranked Modere Product Quality the Highest
Ranked Modere Product Quality the Lowest
Modere Product Quality Score by Gender
Modere's Product Quality score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Modere Product Quality Score by Ethnicity
Modere's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Modere.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Modere Product Quality Score by Age
Modere's Product Quality score was rated 3.9 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Modere.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.9 | 36-40 | 3.9 |
Modere Product Quality Score by Usage
Modere's Product Quality score was rated the highest by customers who have used Modere's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Modere Product Quality Score by Industry
Modere's Product Quality score was rated 4.1 stars by Education industry customers.
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Modere Pricing
Modere ROI & Value For Money
3.6/5
Modere has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Modere Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Modere ROI
Modere's ROI score was rated highest by customers who have used Modere's products/services for 1 to 2 Years, and rated lowest by customers who have used Modere's products/services for 2 to 5 Years.
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Ranked Modere ROI the Highest
Ranked Modere ROI the Lowest
Modere ROI Score by Gender
Modere's ROI score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Modere.
Female
4/5
Male
N/A
Modere ROI Score by Ethnicity
Modere's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Modere.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Modere ROI Score by Age
Modere's ROI score was rated 3.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Modere.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.6 | 36-40 | 3.6 |
Modere ROI Score by Usage
Modere's ROI score was rated the highest by customers who have used Modere's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Modere ROI Score by Industry
Modere's ROI score was rated 3.9 stars by Education industry customers.
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Modere Customer Satisfaction (CSAT)
Modere Customer Satisfaction (CSAT) Score
76 / 100
Modere has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
49%
Satisfied
27%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Modere Customer Satisfaction
Modere's Customer Satisfaction score was rated highest by customers from the Education industry, and rated lowest by customers who have used Modere's products/services for 2 to 5 Years.
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Ranked Modere Customer Satisfaction the Highest
Ranked Modere Customer Satisfaction the Lowest
Modere Customer Satisfaction Score by Gender
Modere's Customer Satisfaction score was rated 87 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Modere.
87 / 100
FemaleVery Satisfied | 54% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
Modere Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Modere's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Modere.
75 / 100
Very Satisfied
58%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Modere Customer Satisfaction Score by Age
Modere's Customer Satisfaction score was rated 33 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Modere.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% |
Modere Customer Satisfaction Score by Usage
Modere's Customer Satisfaction score was rated the highest by customers who have used Modere's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Modere Customer Satisfaction Score by Industry
Modere's Customer Satisfaction score was rated 100 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Modere Customer Satisfaction Score by Industry",
"text": "Modere's Customer Satisfaction score was rated 100 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Modere's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Modere Customer Service
4/5
Modere has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Modere's overall Customer Service score rated by its users and customers.
About Modere's Customer Service
Address
588 S 2000 W, Springville, UT 84663
Website
https://www.modere.com/
Phone Number
+1 (877) 663-3731
Quick Insights into Modere Customer Service
Modere's Customer Service score was rated highest by customers who have used Modere's products/services for 1 to 2 Years, and rated lowest by customers who have used Modere's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Modere's Customer Service score.
Ranked Modere Customer Service the Highest
Ranked Modere Customer Service the Lowest
Modere Customer Service Score by Gender
Modere's Customer Service score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Modere.
Female
4.1/5
Male
N/A
Modere Customer Service Score by Ethnicity
Modere's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Modere.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Modere Customer Service Score by Age
Modere's Customer Service score was rated 4.1 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Modere.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
Modere Customer Service Score by Usage
Modere's Customer Service score was rated the highest by customers who have used Modere's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Modere Customer Service Score by Industry
Modere's Customer Service score was rated 4.1 stars by Education industry customers.
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Modere as an Employer
4.5/5
Modere has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Modere scored a 33 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Modere would recommend the brand to a friend. ENPS measures how likely Modere employees would recommend working at Modere to a friend.
Net Promoter Score
33
NPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 64% | Promoters |
|---|---|
| 10% | Passive |
| 26% | Detractors |
