0
NPS
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Modern Luxury Media
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About Modern Luxury Media's Brand
Modern Luxury is the preeminent luxury publisher capturing the best in living.
Brand at a Glance
63%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Modern Luxury Media NPS
Modern Luxury Media's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Modern Luxury Media's customers would recommend using the product based on a scale of -100 to 100.
Modern Luxury Media Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Modern Luxury Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Apr 2022 -50 | Apr 2022 | -50 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 -25 | Nov 2022 | -25 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 17 | Jul 2023 | 17 |
Feb 2024 -1 | Feb 2024 | -1 |
May 2024 -13 | May 2024 | -13 |
Jan 2025 0 | Jan 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Modern Luxury Media NPS by Gender
Modern Luxury Media's NPS was rated 34 by Male customers on Comparably.
Male
34
Modern Luxury Media's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Modern Luxury Media's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Modern Luxury Media NPS by Ethnicity
Modern Luxury Media's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Modern Luxury Media NPS by Age
Modern Luxury Media's NPS was rated 34 points by customers ages 26-30 on Comparably.
Modern Luxury Media NPS by Usage
Modern Luxury Media's NPS was rated -100 points by customers who have used Modern Luxury Media's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Modern Luxury Media Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Modern Luxury Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Modern Luxury Media Customer Loyalty Score by Gender
Modern Luxury Media's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Modern Luxury Media.
Male
70%
Yes
Female
N/A
Yes
Modern Luxury Media Customer Loyalty Score by Ethnicity
Modern Luxury Media's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Modern Luxury Media.
55
out of 100
Caucasian
Modern Luxury Media Customer Loyalty Score by Age
Modern Luxury Media's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Modern Luxury Media.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Modern Luxury Media Customer Loyalty Score by Usage
Modern Luxury Media's Customer Loyalty score was rated 40% by customers who have used Modern Luxury Media's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Modern Luxury Media Product Quality
3.2/5
Modern Luxury Media has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Modern Luxury Media Product Information
Modern Luxury Media’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.modernluxury.com
- Company Size
- 201-500 Employees
Industry
Media
Quick Insights into Modern Luxury Media Product Quality
Modern Luxury Media's Product Quality score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Modern Luxury Media's Product Quality.
Ranked Modern Luxury Media Product Quality the Highest
Modern Luxury Media Product Quality Score by Gender
Modern Luxury Media's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Modern Luxury Media.
Male
3.5/5
Female
N/A
Modern Luxury Media Product Quality Score by Ethnicity
Modern Luxury Media's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Modern Luxury Media.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Modern Luxury Media Product Quality Score by Age
Modern Luxury Media's Product Quality score was rated 4.1 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Modern Luxury Media.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
Modern Luxury Media Product Quality Score by Usage
Modern Luxury Media's Product Quality score was rated 1.8 stars by customers who have used Modern Luxury Media's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Modern Luxury Media Pricing
Modern Luxury Media ROI & Value For Money
3.1/5
Modern Luxury Media has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Modern Luxury Media ROI
Modern Luxury Media's ROI score was rated highest by customers ages 26-30.
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Ranked Modern Luxury Media ROI the Highest
Modern Luxury Media ROI Score by Gender
Modern Luxury Media's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Modern Luxury Media.
Male
3.5/5
Female
N/A
Modern Luxury Media ROI Score by Ethnicity
Modern Luxury Media's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Modern Luxury Media.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Modern Luxury Media ROI Score by Age
Modern Luxury Media's ROI score was rated 3.8 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Modern Luxury Media.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
Modern Luxury Media ROI Score by Usage
Modern Luxury Media's ROI score was rated 1.5 stars by customers who have used Modern Luxury Media's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Modern Luxury Media Customer Satisfaction (CSAT)
Modern Luxury Media Customer Satisfaction (CSAT) Score
55 / 100
Modern Luxury Media has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
11%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Modern Luxury Media Customer Satisfaction
Modern Luxury Media's Customer Satisfaction score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Modern Luxury Media's Customer Satisfaction.
Ranked Modern Luxury Media Customer Satisfaction the Highest
Modern Luxury Media Customer Satisfaction Score by Gender
Modern Luxury Media's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Modern Luxury Media.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Modern Luxury Media Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Modern Luxury Media's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Modern Luxury Media.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
Modern Luxury Media Customer Satisfaction Score by Age
Modern Luxury Media's Customer Satisfaction score was rated 67 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Modern Luxury Media.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% |
Modern Luxury Media Customer Satisfaction Score by Usage
Modern Luxury Media's Customer Satisfaction score was rated 0 points by customers who have used Modern Luxury Media's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Modern Luxury Media Customer Service
3/5
Modern Luxury Media has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Modern Luxury Media's Customer Service
Address
3414 Peachtree Road, Suite 480, New York City, NY 30326
Website
http://www.modernluxury.com
Phone Number
404-443-1180
Quick Insights into Modern Luxury Media Customer Service
Modern Luxury Media's Customer Service score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Modern Luxury Media's Customer Service score.
Ranked Modern Luxury Media Customer Service the Highest
Modern Luxury Media Customer Service Score by Gender
Modern Luxury Media's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Modern Luxury Media.
Male
3.5/5
Female
N/A
Modern Luxury Media Customer Service Score by Ethnicity
Modern Luxury Media's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Modern Luxury Media.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Modern Luxury Media Customer Service Score by Age
Modern Luxury Media's Customer Service score was rated 3.8 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Modern Luxury Media.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
Modern Luxury Media Customer Service Score by Usage
Modern Luxury Media's Customer Service score was rated 1.5 stars by customers who have used Modern Luxury Media's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Modern Luxury Media as an Employer
2.4/5
Modern Luxury Media has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Modern Luxury Media scored a 0 for Net Promoter Score and a -81 for Employee Net Promoter Score. NPS gauges how likely a customer of Modern Luxury Media would recommend the brand to a friend. ENPS measures how likely Modern Luxury Media employees would recommend working at Modern Luxury Media to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-81
eNPS Score
| 6% | Promoters |
|---|---|
| 7% | Passive |
| 87% | Detractors |
